Aissa Kristine Eugenio - Reyes
Customer Excellence Lead - APAC at Emma – The Sleep Company- Claim this Profile
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Topline Score
Bio
Lan Baluyot
While my professional relationship with her may seem indirect as she is from Operations and I am from Learning & Development, I have had the pleasure of seeing Aissa on the ground showing nothing but raw talent and operational expertise. She can execute actions immediately and provide insights intraday which allowed our program to shift gears as necessary. While this quality of her might hint on an introvert or ambivert personality, she's one of the sought after Operations Manager for guidance, advice and tips on embedding operating rhythm. Given her proven track record, she was also allowed to manage all the difficult programs and projects the company had - and she got out of all these with a stellar performance. From conversation models, operating rhythms, efficiencies and engagement - there's nothing she can't handle. What completes the package is her genuineness and compassionate leadership. This is a talent that is borderline extinct. Organisations that will on-board her will reap one massive success after the other with her brains and heart.
Bladdy Flores
Excellent Team Leader!
Lan Baluyot
While my professional relationship with her may seem indirect as she is from Operations and I am from Learning & Development, I have had the pleasure of seeing Aissa on the ground showing nothing but raw talent and operational expertise. She can execute actions immediately and provide insights intraday which allowed our program to shift gears as necessary. While this quality of her might hint on an introvert or ambivert personality, she's one of the sought after Operations Manager for guidance, advice and tips on embedding operating rhythm. Given her proven track record, she was also allowed to manage all the difficult programs and projects the company had - and she got out of all these with a stellar performance. From conversation models, operating rhythms, efficiencies and engagement - there's nothing she can't handle. What completes the package is her genuineness and compassionate leadership. This is a talent that is borderline extinct. Organisations that will on-board her will reap one massive success after the other with her brains and heart.
Bladdy Flores
Excellent Team Leader!
Lan Baluyot
While my professional relationship with her may seem indirect as she is from Operations and I am from Learning & Development, I have had the pleasure of seeing Aissa on the ground showing nothing but raw talent and operational expertise. She can execute actions immediately and provide insights intraday which allowed our program to shift gears as necessary. While this quality of her might hint on an introvert or ambivert personality, she's one of the sought after Operations Manager for guidance, advice and tips on embedding operating rhythm. Given her proven track record, she was also allowed to manage all the difficult programs and projects the company had - and she got out of all these with a stellar performance. From conversation models, operating rhythms, efficiencies and engagement - there's nothing she can't handle. What completes the package is her genuineness and compassionate leadership. This is a talent that is borderline extinct. Organisations that will on-board her will reap one massive success after the other with her brains and heart.
Bladdy Flores
Excellent Team Leader!
Lan Baluyot
While my professional relationship with her may seem indirect as she is from Operations and I am from Learning & Development, I have had the pleasure of seeing Aissa on the ground showing nothing but raw talent and operational expertise. She can execute actions immediately and provide insights intraday which allowed our program to shift gears as necessary. While this quality of her might hint on an introvert or ambivert personality, she's one of the sought after Operations Manager for guidance, advice and tips on embedding operating rhythm. Given her proven track record, she was also allowed to manage all the difficult programs and projects the company had - and she got out of all these with a stellar performance. From conversation models, operating rhythms, efficiencies and engagement - there's nothing she can't handle. What completes the package is her genuineness and compassionate leadership. This is a talent that is borderline extinct. Organisations that will on-board her will reap one massive success after the other with her brains and heart.
Bladdy Flores
Excellent Team Leader!
Experience
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Emma – The Sleep Company
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Germany
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Manufacturing
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700 & Above Employee
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Customer Excellence Lead - APAC
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Jul 2020 - Present
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TSA Group - Australia
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Australia
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Outsourcing/Offshoring
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700 & Above Employee
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Operations Manager
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Oct 2016 - Jul 2020
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Operations Manager
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Sep 2015 - Sep 2016
• Responsible in managing 9 team leaders with 120 FTE • Keen to create team's developmental plans • Have been exposed and have a strong grasp in daily account/intraday delivery management • Manages operations and deliverables and ensures that the program delivers contractual obligations • Ensures communication and collaboration between operations, support operations, support services and business partners to provide resolution quickly across all functions • Supports individuals' development by creating plans to enhance their skills and competencies and prepare them for the next level • Responsible for the performance of all team leaders by coaching, building realistic and applicable development plans and conducting performance reviews • Achieve or exceed client service level agreements and customer experience delivery • Builds and maintains partnerships with clients to achieve better performance in managing the business • Manages and addresses retention & attrition management through Ops initiatives • Plans and executes employee engagement activities for the entire program Show less
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ANZ
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Australia
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Banking
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700 & Above Employee
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Team Manager
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Aug 2014 - Sep 2015
• Global Wealth - handled customer care for car, home, content and life insurance • Global Wealth - handled customer care for car, home, content and life insurance
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Convergys
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Team Lead
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Jul 2012 - Aug 2014
• Handled customer service, outbound, retention and loyalty for Virgin Mobile Australia • Handled customer service, outbound, retention and loyalty for Virgin Mobile Australia
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Team Lead
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Jan 2007 - Jul 2012
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Education
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Pasig Catholic College
Community
