Experience

Mount Charles

• United Kingdom
• Food and Beverage Services
• 1 - 100 Employee

• Marketing Executive

  • Nov 2022 - Present



SHS Group

• Food and Beverage Services
• 100 - 200 Employee

• Communications Executive

  • Feb 2022 - Oct 2022



Golfbreaks.com

• United Kingdom
• Retail Office Equipment

• Digital Content Executive

  • Sep 2019 - Jul 2022



Hastings Hotels, Northern Ireland

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Front Desk Receptionist

  • Jun 2018 - Aug 2019

  Welcoming, directing guests and checking them in using the Visual One system, Providing 5* customer service synonymous with the Hastings Brand. Issuing keys, taking reservations by telephone or email, preparing bills,dealing with payments, multitasking during busy periods and distributing reports to relevant departments. Dealing with guests complaints, finding the most effective and quickest solution to resolve the issue and providing guests with information answering any queries about car parking, local bars restaurants and attractions. Going through guest arrivals to ensure all requests are acknowledged and actioned, adding all relevant notes and Inventory and informing relevant departments of specific requests whilst paying attention to detail. Preparing inventory such as VIP welcome cards and special occasion complement slips.Composing and emailing the Grand Central Daily news to all staff- informing departments of what’s going on in the hotel that day.Balancing the Front Office System on a daily basis, making corrections and adjustments as necessary, ensuring all payments and revenues are posted correctly and fixing any errors made on shift.



Grand Central hotel Belfast

• United Kingdom

• Front Desk Receptionist

  • Jun 2018 - Aug 2019



Europa Hotel

• Hospitality
• 1 - 100 Employee

• Waitress

  • Jun 2018 - Aug 2018

  Greeting guests, showing them to their table, serving food and drinks, cleaning duties, and till duties.The responsibility to ensure guest’s needs are met means that effective time-management, quick thinking and reliability is absolutely necessary. Requires organisation, planning, teamwork, coordination and commitment.My duty often requires much support and empathy for guests, as it is essential that they feel understood, respected, and supported. Greeting guests, showing them to their table, serving food and drinks, cleaning duties, and till duties.The responsibility to ensure guest’s needs are met means that effective time-management, quick thinking and reliability is absolutely necessary. Requires organisation, planning, teamwork, coordination and commitment.My duty often requires much support and empathy for guests, as it is essential that they feel understood, respected, and supported.



City Weekend Magazine

• Editorial Intern

  • Oct 2016 - Dec 2016

  * Pitching ideas for articles or stories. (especially for web)* Writing and researching for articles as assigned. (web and print)* Writing and editing copy* proofreading and fact checking articles through phone calls, emails, and visiting relevant venues and personnel.* Researching images for articles* Interviewing* Assisting editors with curating directory and event listings.* Other ad hoc duties where necessary* Improved communication and interpersonal skills* Excellent teamwork skills and made lifelong friendships* Improved I.T skills (proficient In word and excel)* Organisational skills* Effective time-management, as I was required to meet deadlines



The Culture Trip

• Volunteer writer/contributor

  • Jun 2016 - 2016

  This was a real rewarding way to express my love of art, culture and design and to share this on a global network.From this experience I have gained a wider knowledge of the world around me, learning about different cultures, customs and traditions.I have not only strengthened my writing and editing skills, but attained variety of skills which have proved useful to me in all aspects of life. These include network, communication and I.T skills. Writing for the Culture trip requires open mindedness, innovation, creativity, effective time-management, planning, coordination and commitment.