Aisling C.
EMEA IT Manager at The NPD Group- Claim this Profile
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Bio
Thomas DeRosa
Aisling worked in my organization for several years at the NPD Group. She quickly became a valuable member of the IT Support team and began managing the team shortly thereafter. Aisling has all of the qualities that you would want in a technical manager. I would recommend her for any position where one might need a manager for multi-discipline support team. She is adept in crisis management and is someone not afraid to roll up her sleeves and get dirty.
Dave Cullingworth
Aisling was a pleasure to deal with and showed great ability to learn new disciplines and adapt to change. She would always be the primary contact from the UK side of the business to resolve local system and network issues. Her involvement was invaluable in the migration of systems from Wolseley to BHT Group. Excellent communication skills and always approachable.
Thomas DeRosa
Aisling worked in my organization for several years at the NPD Group. She quickly became a valuable member of the IT Support team and began managing the team shortly thereafter. Aisling has all of the qualities that you would want in a technical manager. I would recommend her for any position where one might need a manager for multi-discipline support team. She is adept in crisis management and is someone not afraid to roll up her sleeves and get dirty.
Dave Cullingworth
Aisling was a pleasure to deal with and showed great ability to learn new disciplines and adapt to change. She would always be the primary contact from the UK side of the business to resolve local system and network issues. Her involvement was invaluable in the migration of systems from Wolseley to BHT Group. Excellent communication skills and always approachable.
Thomas DeRosa
Aisling worked in my organization for several years at the NPD Group. She quickly became a valuable member of the IT Support team and began managing the team shortly thereafter. Aisling has all of the qualities that you would want in a technical manager. I would recommend her for any position where one might need a manager for multi-discipline support team. She is adept in crisis management and is someone not afraid to roll up her sleeves and get dirty.
Dave Cullingworth
Aisling was a pleasure to deal with and showed great ability to learn new disciplines and adapt to change. She would always be the primary contact from the UK side of the business to resolve local system and network issues. Her involvement was invaluable in the migration of systems from Wolseley to BHT Group. Excellent communication skills and always approachable.
Thomas DeRosa
Aisling worked in my organization for several years at the NPD Group. She quickly became a valuable member of the IT Support team and began managing the team shortly thereafter. Aisling has all of the qualities that you would want in a technical manager. I would recommend her for any position where one might need a manager for multi-discipline support team. She is adept in crisis management and is someone not afraid to roll up her sleeves and get dirty.
Dave Cullingworth
Aisling was a pleasure to deal with and showed great ability to learn new disciplines and adapt to change. She would always be the primary contact from the UK side of the business to resolve local system and network issues. Her involvement was invaluable in the migration of systems from Wolseley to BHT Group. Excellent communication skills and always approachable.
Credentials
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Leaders: Make Your Teams More Agile, Creative, and United
LinkedInSep, 2021- Nov, 2024 -
Microsoft Teams: Working with Files
LinkedInJan, 2021- Nov, 2024 -
Establishing a Well-Being Programme in Your Organisation
LinkedInNov, 2020- Nov, 2024 -
Prioritizing Your Tasks
LinkedInNov, 2020- Nov, 2024 -
Learning OneDrive
LinkedInOct, 2020- Nov, 2024 -
OneDrive Quick Tips
LinkedInOct, 2020- Nov, 2024 -
OneDrive for Business Essential Training
LinkedInOct, 2020- Nov, 2024 -
Common Meeting Problems
LinkedInSep, 2020- Nov, 2024 -
Learning Zoom
LinkedInSep, 2020- Nov, 2024 -
Windows 10 for IT Pros Essential Training
LinkedInSep, 2020- Nov, 2024 -
Windows 10: Troubleshooting for IT Support
LinkedInSep, 2020- Nov, 2024 -
Microsoft Office 365: Administration (2019)
LinkedInMay, 2020- Nov, 2024 -
Microsoft Office 365: Deployment
LinkedInMay, 2020- Nov, 2024 -
Office 365 for Administrators: Supporting Users Part 1
LinkedInMay, 2020- Nov, 2024 -
Office 365 for Administrators: Supporting Users Part 2
LinkedInMay, 2020- Nov, 2024 -
Introduction to Microsoft 365 for IT Pros
LinkedInJan, 2020- Nov, 2024 -
Organizing & Sharing with OneNote Jump Start
Microsoft Virtual AcademyAug, 2013- Nov, 2024 -
System Center 2012: Configuration Manager
Microsoft Virtual AcademyApr, 2013- Nov, 2024 -
Security Awareness The Security Hero Challenge (2019)
Inspired eLearning, LLC. -
2019 Key Principles of the GDPR
Inspired eLearning, LLC. -
Information Security for IT Administrators (2019)
Inspired eLearning, LLC.
Experience
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The NPD Group
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United States
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Market Research
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700 & Above Employee
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EMEA IT Manager
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Dec 2014 - Present
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IT Support
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Nov 2012 - Dec 2014
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Heat Merchants Group
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Ireland
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Building Materials
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1 - 100 Employee
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Systems Admin/Helpdesk
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Apr 2012 - Oct 2012
• Daily maintenance, monitoring and support of the IT Infrastructure• Perform advanced systems operational tasks, Server maintenance, AD administration and AV maintenance and deployment• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Serve as a point of escalation for other Helpdesk Services agents and where appropriate escalate unresolved issues to support leads or external service providers. • Work with departmental staff to promote, develop, and maintain strong customer service values.• Develop and implement IT standards and procedures in line with industry trends• Administering and maintaining corporate LAN and WAN Infrastructure, including network connectivity Internet access, email, printing, etc.• Maintain corporate security policies • Backup and archiving of data.• Windows & ERP Software Support• Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
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Senior Support/System Admin
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May 2010 - Apr 2012
• Managed and implemented a new domain setup on Server 2008 r2 along with AD, WSUS SMTP and Symantec Backup Exec.• Active role in managing and implementation of our new ERP system through the organisation on an ongoing basis• Managed various project rollouts such as Cloud Computing for Email and Sharepoint, and our Print Solution• Multiple on-site hardware/software resource for all PC’s, laptops, printers, Smart devices, HP servers, Cisco switches, and network administration • Day to day monitoring of our system; servers, printers, core business functions
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Wolseley UK
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United Kingdom
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Wholesale Building Materials
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700 & Above Employee
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Senior Local Support Analyst
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May 2008 - May 2010
• Desktop/Laptop Support (Hardware/ Software) Windows XP, Office 2003• Implementing and administrating standards on PC’s and Software• Knowledge of Microsoft Active Directory, Windows Server 2003.• Deployment of desktops / laptops • Desktop/Laptop Support (Hardware/ Software) Windows XP, Office 2003• Implementing and administrating standards on PC’s and Software• Knowledge of Microsoft Active Directory, Windows Server 2003.• Deployment of desktops / laptops
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NIS Ltd
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Ireland
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IT Services and IT Consulting
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1 - 100 Employee
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Field Engineer
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Dec 2005 - May 2008
Network/Server Support where knowledge of Active Directory, Windows Server 2003 is required including cabling, hardware and software installations. Provide end-user support in response to calls logged with the Helpdesk. Hardware / Software support & troubleshooting including software rollouts, ghosting and anti-virus support. Troubleshooting problems with printers, faxes and photocopiers. Produced weekly management reports on service level agreements, advised improvements. Network/Server Support where knowledge of Active Directory, Windows Server 2003 is required including cabling, hardware and software installations. Provide end-user support in response to calls logged with the Helpdesk. Hardware / Software support & troubleshooting including software rollouts, ghosting and anti-virus support. Troubleshooting problems with printers, faxes and photocopiers. Produced weekly management reports on service level agreements, advised improvements.
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Education
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2009 - 2009
International Academy of Computer Training
MCSA Qualification -
2009 - 2009
Remarc
SDA course -
2007 - 2007
Sure Skill
MCDST Qualified -
2004 - 2005
CompTIA - The Computing Technology Industry Association
Bachelor of Engineering (B.Eng.), A+ and N+ -
1998 - 2003
Athlone Institute of Technology
Bachelor Engineering, Software Engineering
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