Experience

Jonluca Neal

• Canada
• Food and Beverage Services
• 1 - 100 Employee

• Sales Administrative Assistant

  • Sep 2022 - Present

  Orders, prepares and packs samples for customers. Enters orders, and promotions into SAP. Submits discontinuations and new listings for products in SAP. Updates vendor product order guides daily. Pulls and prepares sales analysis reports, fill rate reports and promotional reports for customers. Uses Excel to prepare new listings for products for Goodness Me, Whole Foods and Loblaws. Prepares and submits price increases for customers. Processes cash payments. Prepare and update weekly shipping reports using Excel, frequent use of pivot tables and Vlookup to prepare reports. Answering general customer phone calls, and transferring to the correct departments. Creates training documents for Standard Operating Procedures for future training purposes. Show less



David Youngson & Associates Limited

• 1 - 100 Employee

• Customer Care Representative

  • Mar 2021 - Aug 2022

  Act as a liaison between vendors and associated sales reps. Process credit card payments, assist with generating invoices and Data Transfers/Imports using Sage and Brandwise. Working with couriers to troubleshoot and solve delivery issues. Investigating and resolving shipping and invoice claims. Answering general customer phone calls, and transferring to the correct departments. Processes orders, and performs weekly audits for orders missing promotional terms, discounts, etc. • Train and provide coaching to new staff on invoicing procedure using manual method, and on newer macro methods • Preparing and updating weekly shipping reports using Excel • Maintaining customer accounts: updating addresses, payment information • Developed Standard Operating Procedures to better orient new staff and speed-up acclimation (in progress) Show less



Brampton Vision Centre

• Canada
• Medical Practices
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2016 - Mar 2021

  Maintain patient files and update documentation to include exams, reports, referrals, and prescription information. Verify patient OHIP coverage, educate patients on exam procedures and costs, and arrange/confirm appointments. Conduct specialized testing, including retinal scans, glaucoma scans, and visual field tests. Conduct specialty dry eye treatments, LipiFlow. ▪ Introduced a new prescription renewal process that dramatically reduced patient wait-times from 1 week to 24 hours; assigned prescription requests to patient-specific doctors. ▪ Train and provide coaching for new hires, including front-desk procedures and optical testing/equipment. ▪ Developed Standard Operating Procedures to better orient new staff and speed-up acclimation (in progress). ▪ Liaise with specialist offices on behalf of patients; prepare referrals/correspondence and confirm specialist appointments with patients. ▪ Handle day-to-day office operations, including processing payments, completing end-of-day financial closes, opening and closing the office, and preparing patient files for scheduled appointments. Show less



Illustrator, Artist

• Global

• Illustrator, Designer, Artist, Layout Designer, Logo Designer, Fashion Designer

  • 2007 - Jan 2021

  - General Art: Fan art characters, Pin up Girls - Food and Beverage Illustration - Auto Sketches - Logo Design - Layout Design, Desktop Publishing - Tattoo Design - General Art: Fan art characters, Pin up Girls - Food and Beverage Illustration - Auto Sketches - Logo Design - Layout Design, Desktop Publishing - Tattoo Design



Indigo

• Canada
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Oct 2010 - Nov 2015

  Assisted customer over the phone and in-person; completed requests and special orders. Performed inventory counts, replenished stock, shelved products, and received/processed incoming store merchandise. Adhered to corporate standards and guidelines in creating visually appealing displays. Developed knowledge of all departments (Kids, Lifestyle, Books, Electronics). ▪ Led a team of representatives to execute seasonal merchandise change-overs and display creation: o Consistently surpassed timeline expectations – delivered complete store change-overs in just 3 days. o Served as critical resources and problem solver; allocated staff based on expertise and skills. o Replaced planogram items when necessary to optimize existing stock/inventory. ▪ Tracked product flow and ongoing sales; adapted displays to meet customer demands and preferences to drive sales. Show less



Sypher & Associates Field Engineering

• Toronto, Ontario, Canada

• Administrative Assistant

  • May 2013 - Sep 2013

  Supported management with administrative and operational duties, including database management, filing, archiving, office supply inventory/ordering, and mail distribution. Conducted data entry for reports and budgetary spreadsheets. Created and mailed invoices to clients, and prepared meetings. Assisted President with field inspection note taking. ▪ Managed a complex, project history and tracking spreadsheet containing data for 100+ projects; closely monitored and updated spreadsheet for 5+ ongoing, simultaneous projects. ▪ Filed up to 50 incident reports per shift for engineers; assisted with compiling notes and composing inspection reports. ▪ Wrote correspondence, reports, and other documents; ensured accuracy and professionalism of each document. Show less



WIND Mobile

• Canada
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative

  • Oct 2009 - Jan 2010

  Fielded customer questions and requests; resolved customer issues to retain business and elevate satisfaction. Educated customers on products, billing, and account details. Executed opening and closing procedures, handled daily financials, and assisted manager with paperwork and administrative tasks. Fielded customer questions and requests; resolved customer issues to retain business and elevate satisfaction. Educated customers on products, billing, and account details. Executed opening and closing procedures, handled daily financials, and assisted manager with paperwork and administrative tasks.



Cotton Ginny

• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Sep 2008 - Oct 2009

  Greeted and assisted customers; located garments and sizes, recommended outfits and accessories, and managed customer accounts. Monitored and restocked inventory; created window and in-store displays; and executed corporate planograms. Processed payments and financial paperwork. Greeted and assisted customers; located garments and sizes, recommended outfits and accessories, and managed customer accounts. Monitored and restocked inventory; created window and in-store displays; and executed corporate planograms. Processed payments and financial paperwork.



JM Exhibitor Support Centre

• Canada
• Events Services

• Office Assistant

  • Aug 2007 - Aug 2008

  Delivered general administration, including faxing, photocopying, scanning documents, filing, archiving, ordering, and mail distribution, and creating marketing collateral. Conducted data entry and maintained databases/spreadsheets. Created reports and correspondence. Received visitors and assisted clients and exhibitors with mobility and point-of-sale support/services. ▪ Coordinated product and service delivery to clients and exhibitors to promote seamless guest experiences. ▪ Handled basic accounting functions (MS-based system); completed end-of-day close. Show less