Ash Shrestha

Administrative Assistant at Carefree of Colorado
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Contact Information
us****@****om
(386) 825-5501
Location
Broomfield, Colorado, United States, US
Languages
  • English Full professional proficiency
  • Nepali Native or bilingual proficiency
  • Hindi Full professional proficiency

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Bio

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Credentials

  • Advanced Social Media Strategy Training and Certification
    HubSpot Academy
    Sep, 2020
    - Oct, 2024
  • Finance Essentials
    McGill University - Desautels Faculty of Management
    Apr, 2020
    - Oct, 2024

Experience

  • Carefree of Colorado
    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Administrative Assistant
      • Jun 2021 - Present

      Managed large amounts of inbound client communication.Created daily expense report spreadsheets and prepared weekly reports and invoices.Provided troubleshooting and technical customer support.Maintained sustainable client relationships and proactively seized opportunities to upsell products. Managed large amounts of inbound client communication.Created daily expense report spreadsheets and prepared weekly reports and invoices.Provided troubleshooting and technical customer support.Maintained sustainable client relationships and proactively seized opportunities to upsell products.

  • Macy's
    • United States
    • Retail
    • 700 & Above Employee
    • Retail Associate
      • Aug 2019 - Jun 2021

      Developed solutions for customers concerns while providing quality service.Received extensive training on merchandising, guest services, credit enrollment and inventory management.Utilized company’s POS (Point of Sales) system to cash customers out and administer returns.Maintained the stock room and set up merchandise displays on the sales floor. Developed solutions for customers concerns while providing quality service.Received extensive training on merchandising, guest services, credit enrollment and inventory management.Utilized company’s POS (Point of Sales) system to cash customers out and administer returns.Maintained the stock room and set up merchandise displays on the sales floor.

  • Macy's
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Fulfillment Associate
      • Jun 2019 - Aug 2019

      Optimized customer sales experience by facilitating online orders, organizing merchandise, packaging and shipping orders.Processed shippable returns and confirmed daily in-store pickup orders.Monitored alerts to ensure on-time completion of online orders.Expedited aged orders to improve delivery rate to customers. Optimized customer sales experience by facilitating online orders, organizing merchandise, packaging and shipping orders.Processed shippable returns and confirmed daily in-store pickup orders.Monitored alerts to ensure on-time completion of online orders.Expedited aged orders to improve delivery rate to customers.

  • R.K. Diamond
    • Social Media Coordinator
      • Feb 2017 - Dec 2018

      Collaborated with the marketing team to develop social media campaigns that helped achieve corporate marketing goals.Developed monthly reports on emerging social media trends and submitted to management and executive teams.Monitored social media accounts and offered constructive interactions with users and created methods for finding and saving online customer reviews.Analyzed the long-term needs of the company’s social media strategy and offered quarterly reports that outline any updates to the digital marketing plan.

  • Hotel Manaslu Pvt. Ltd
    • Nepal
    • Hospitality
    • 1 - 100 Employee
    • Front Desk Representative
      • Mar 2016 - Jan 2017

      Maintained a 95% customer satisfaction rating over two years, covering categories such as friendliness, efficiency, helpfulness, and knowledgeability.Balanced daily $1,000-$5,000 in cash at end of shift and created reports to ensure accurate accounting of all transactions.Trained two new front desk clerks in room inspection, providing guest services, and confirming online room reservation services.Confirmed reservations over phone, email and in person, ensuring no reservation overlaps or hotel over-booking.

Education

  • Tribhuvan University
    Bachelor's degree, Business Administration and Management, General
    2013 - 2016

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