Experience

Clickofy Media

• India
• Advertising Services
• 1 - 100 Employee

• Head- Sales and Customer Success

  • Oct 2023 - Present



ekincare

• India
• Wellness and Fitness Services
• 100 - 200 Employee

• Associate Director Customer Success

  • Aug 2022 - Sep 2023

  I lead a team of 7 who manage over 200 clients like KPMG, Blackrock, HSBC, Target to name a few.I have honed my skills in building and leading high-performing customer success teams. By leveraging my expertise in relationship management, strategic planning, and problem-solving, I consistently deliver measurable outcomes and foster long-term partnerships with our clients.By working closely with cross-functional teams, I facilitate seamless implementation and onboarding processes, ensuring a smooth experience for our clients along with retention and cross sells. Show less

• Senior Customer Success Manager

  • Apr 2021 - Aug 2022

  I handle the key clients for the company and am responsible for strategizing the user journey, client retention, and upsells across the key clients.



BrandzGarage

• India
• Advertising Services
• 1 - 100 Employee

• Senior Business Development Manager

  • Jul 2020 - Apr 2021



Cyphertree Technologies Pvt Ltd

• India
• Software Development
• 1 - 100 Employee

• Business Development Manager

  • Apr 2019 - Apr 2020

  Responsible for looking after sales for three services- 1.web and mobile application development services 2. Recruitment Outsourcing Service and 3. SAAS sales. I am responsible for developing the sales plan, setting the target and helping the team to achieve the same. Along with sales, I am also managing account servicing and finance(Contracts and Invoicing) in my current role. Responsible for looking after sales for three services- 1.web and mobile application development services 2. Recruitment Outsourcing Service and 3. SAAS sales. I am responsible for developing the sales plan, setting the target and helping the team to achieve the same. Along with sales, I am also managing account servicing and finance(Contracts and Invoicing) in my current role.



BrandzGarage

• India
• Advertising Services
• 1 - 100 Employee

• Business Development Manager

  • Jul 2018 - Apr 2019

  Primary responsibility was to set and lead sales process and execution-from lead mining and nurturing to closing accounts. I also managed account relationships, contract negations, sales, pricing, billing.Helped company accrue revenue obtained in last 2 years in 5 months. Additionally, hired and managed team of 3 to rally the department collectively towards set goals. As part of my job, also collaborated with various brands/freelancers to open more revenue channels.Gained substantial experience in technical sales and helped the company create some SAAS products to pitch in the market and again increase revenue generation. Show less



PetPedia Pvt. Ltd

• Pune Area, India

• Director

  • May 2017 - May 2018

  Served as a Co-Founder in this passion project. Played a key role in developing the business model, strategising, doing the market research and bringing the project to reality. Overlooked the development of the website originally. Key role was to onboard partners for the business. Successfully became partners with companies like ABK imports, WildWash India, etc which are the pioneers in pet industry. Analysed business developments and monitored market trends. Analysed usage patterns to understand ways in which customers used company products and services. Developed partnerships with local businesses to secure third party promotions. Developed and managed communications strategies, plans and budgets. Hired interns(designing and marketing) and trained them. Show less



Collegedunia

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager

  • Aug 2016 - Apr 2017

  Handled the entire Maharashtra region for the Company as a sales head. Handled the end to end sales process(Market research, cold/warm calling, sales meetings , follow ups, client retention, client servicing) for 15+ clients on-boarded by me. Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand. Built relationships with clients to increase likelihood of repeat business. Contributed innovative ideas to concept development, strategic planning and business operations. Evaluated existing plans, processes and events planning services to identify opportunities for improvement. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Asoociate Software Engineer

  • Jun 2015 - Jul 2016

  Completed my Greenfield foundation and stream training(Java and high end) in Accenture and started working for the client Allianz in August as a core developer. Completed my Greenfield foundation and stream training(Java and high end) in Accenture and started working for the client Allianz in August as a core developer.



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Team Lead/Member

  • Aug 2013 - Dec 2014

  Being a part of the world’s largest student run organization gave me the opportunity to work closely with professionals from different sectors of industries and helped in providing life changing experiences to the interns. Worked in HR and Business Development departments and job roles included- HR: recruitment, on boarding , training of members/interns, member tracking. Business Development: Account Management, acquisition of clients, and working in partner relations. Held various positions in the time span of one and a half years. 1st Position: Team Member Business Development-learnt the basics of the organisation and the portfolio. 2nd Position: Team Leader at Business Development-handled a 5 member team. 3rd Position: Team Member iGIP-market research,leads tracking,follow ups,client management. 4th Postion: Dual role as a team member of both iGIP and Talent Management-roles in iGIP stated above,roles in TM included member training, member tracking,TVsA,changes in organizational structure,etc. Show less



Hindustan Aeronautics Limited

• Aviation and Aerospace Component Manufacturing
• 700 & Above Employee

• Summer Intern

  • May 2014 - Jul 2014

  The reason to choose this internship was that it offered a perfect blend of technical and management knowledge and I got to learn a lot. The reason to choose this internship was that it offered a perfect blend of technical and management knowledge and I got to learn a lot.



Bharat Sanchar Nigam Limited

• Telecommunications
• 700 & Above Employee

• Summer Internship

  • May 2013 - Jul 2013

  Reason for choosing this internship was that electronics was always an integral part of my Information Technology course,and I wanted to explore other fields. Reason for choosing this internship was that electronics was always an integral part of my Information Technology course,and I wanted to explore other fields.