Experience

Toustone

• Australia
• Software Development
• 1 - 100 Employee

• Assistant Project Manager/Business Analyst

  • May 2023 - Present



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Jul 2020 - Nov 2020

  Led and managed a technical delivery team for a retail giant based out of Germany, estimated budget and resources, and coordinated between business and technical teams to ensure deliverables are within service level agreements.Served as a single point of contact for business stakeholders, facilitated workshops to understand client requirements and current challenges, and coordinated with technical teams to deliver Power BI dashboards compliant with customer needs.

• Consultant

  • Apr 2018 - Jun 2020

  As the Project Quality Lead and Lean change agent, implemented Lean levers and Quality Service Management’s best practices to streamline a retail application operations project and thereby increase the service level agreement compliance.Developed and implemented the project’s continuous service improvement initiatives to increase application availability. Identified opportunities for automation and implemented best practices such as event analysis and failure mode effective analysis (FMEA) to reduce the occurrence of job aborts and events.Responsible for IT change management, coordinated with the change advisory board (CAB), and aligned clients’ prioritised objectives with application deployments. Conducted a thorough analysis of application dependencies and business impact, and developed risk mitigation and rollback plans before deployments. Show less

• Associate Consultant

  • Jan 2017 - Apr 2018

  As an application transition manager for a retail giant based out of Europe, created transitional plans outlining project scope, schedule and budget requirements. Coordinated with several third parties and ensured application is transitioned without business impact.Developed and supported Power BI reports that informed business users about key metrics of sales data such as profits and forecasts

• Senior Software Engineer

  • Jan 2016 - Jan 2017

  Conceptualised and developed ‘R’ scripts to automate manual tasks, thereby reducing the time spent on data-loading processes.Responsible for problem management process for root cause analysis and resolution thereby reducing the number of events and improving application availability.

• Software Engineer

  • Oct 2014 - Jan 2016

  Handled production support and enhancement of IT applications for a major supply chain client based out of Finland.