System Engineer

• Aug 2022 - Present

Support all aspects of Air Force Nation Capital Region (AFNCR) enterprise operations, to include technical planning, design, development, integration, assessment, and requirements analysis, as well as future capability needs (near and long-term) to drive the design and maintain an IT Enterprise. · Analyzing, developing, integrating, and maintaining enterprise automation and operations based on community policies and guides. · Support all aspects of the current and planned developed solutions, capabilities, risk mitigation, analysis of alternatives, testing. · Assist in designing all new developments in VMWare to ESXi Host. · Support the design and impact of all new deployments in support of VMware Horizon in support of on-premis VDI. · Coordinate with internal and external agencies to ensure interoperability. · Assist in leading the development and implementation of senior management and customer O&M and future need requirements into detailed technical solutions. · Help mentor and review the work of junior team members. · Supports customer requirements in a 24/7/365 IT enterprise operations environment. Show less

VP of Marketing/ Assistant Project Manager

• May 2008 - Present

cyber security/ telecommunications technologist

• Nov 2020 - Aug 2022

• Designing, developing and implementing security requirements within an organization’s business processes • Identifying deficiencies/weaknesses discovered in customer’s systems and recommend corrective actions to address identified vulnerabilities and non-compliance of systems, including infrastructure. • Manages issues, maintains, and supports all mobile devices including cell phones, smart phones, tablets, laptops, and pagers. • Leads and participates in TEMs, discussions, and other activities related to CI net and Insider Threat systems and other CI support systems. • Document, install, test, and troubleshoot system patches and application updates/changes. • Provides tier one and tier two Windows administration support. • Management of user accounts in Active Directory, and maintains access control lists for CI applications and devices. • Writes SSP’s as well as SOP’s Show less

Network Engineer MID

• Jan 2020 - Oct 2020

Design engineering enhancements and develop engineering change requests Configure Cisco routers, switches, Apply system patches, security patches and third party updates in order to maintain systems at a high level of performance, availability and security. Write test plans, conduct testing and deliver test reports Provide detailed implementation plans Deliver timely resolution and document troubleshooting procedures in order to mitigate impact of issues and improve infrastructure performance Perform incident response tasks and services restoration Show less

Senior System Engineer

• Jul 2019 - Jan 2020

Continuous rotating Shift Hardware Engineering & Maintenance Team position supporting operations and maintenance for large scale RF Communication’s system operating in a real time 24x7 environment. Provide operations and maintenance shift support for a large, integrated, complex hardware-software communications system. Provide 24x7 operational support to a complex ground based communication system over a geographically diverse architecture. IT administration for various environments and platforms. Monitor and maintained a mixed virtualized (VMware vSphere/ESXi) and bare-metal environment (Windows/Linux servers and embedded end devices) running commercial and custom software. Direct interaction with ops customer and mission partners, and provide technical assessment and operational work around recommendations. Discrepancy report work off and resolution, O&M training/mentoring, trending, procedure development, data collection, fault isolation, and performing real-time manual actions to restore system capabilities. Lead preventative and corrective maintenance support across multiple external interfaces over a robust multi-tiered network. Work closely and be the point of contact (POC) with delivering factories to provide support to development activities, installation efforts, and special test configurations. Show less

IT Analyst/Systems Admin

• May 2019 - Jul 2019

• Installing and supporting PCs, laptops, printers, peripherals, and connected equipment in an IT Enterprise environment. • Providing end-user software and hardware troubleshooting and support in-person or over the phone • Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. • Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 7 operating system and Windows 10 and MACs to resolve customer workstation issues. • Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in windows 7 & 10 print server environment to include multi-function printers. • Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers. • Upgrading end user computer systems ensuring no data loss. • Supporting Microsoft software packages to include Microsoft Office 2010, and other commonly used desktop related applications. • Work independently in a customer environment. • Engaging engineers from multiple teams. Show less

Network Engineer

• Sep 2018 - Mar 2019

Ft. George G. Meade, MD ensuring overall health through 24/7 monitoring, directing, controlling, coordination, de-conflicting, synchronizing, and reporting the current connectivity status of the physical layer Transport supporting DODIN to DCC Battle Captains and DISA Current Operations senior leaders Provide an in-depth knowledge and understanding of the physical layer of the DODIN and how it supports DISA's mission to provide combat support Provides, operates, and assures command and control and information-sharing capabilities and a globally accessible enterprise information infrastructure in direct support to joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of military operations Tracking of current outages that will impact the DODIN. Examples include, but are not limited to: Fiber cuts, Equipment failures, Facility outages Maintain positive knowledge of the status / restoral process of Internet Access Points (IAP), Trans-Oceanic Trunks (TOT), and high level high capacity circuits/trunks and links Provide timely reporting for all reportable outages through published reports that go up through the DCC Battle Captain to the DISA Director and other Senior Leaders Creation of network topologies and arch diagrams as needed Show less

Class A Driver

• Jul 2016 - Aug 2018

Supervisor

• Jun 2016 - Jul 2018

Out of a section of 2 personnel to include myself, I was responsible for one soldier. I planned, scheduled and provided my soldier the requirements and work to accomplish with their deadlines. I was responsible for training, and pointing my soldier in the right direction in all matters military and personal related situations. I counseled my soldier monthly, trained weekly, and challenged my soldier to advance at every opportunity.

Mobile Device Manager-Mobile Application Store (MDM-MAS) Engineer / Purebred Lead

• Jul 2015 - Jul 2018

• Led the engineering and technical evolution of JBLM's Mobile Device Management – Mobile Application Store (MDM-MAS) as a major capability within Defense Mobility Unclassified Capability (DMUC) using MobileIron Core and Sentry products• Successfully led the planning, analysis, design, test and evaluation, integration, and upgrade of existing mobility MDM-MAS components on average every 2-4 months to stay current with commercial releases and to support the latest devices• Supported Apple iOS and Samsung Knox initial deployment and led evolution of device support• Reworked MDM-MAS system component load balancing• Applied knowledge of system integration, security architecture, and cost analysis to complete system reductions of unnecessary and end of life components saving a significant amount of money to the program (Life-Cycle)• Experience with Apple iOS Enterprise app signing and distribution best practices and methodologies• Led the mobility integration with JBLM’s WLAN integration and implementation• Scaled the solution to support from 5,000 to over 20,000 managed mobile devices• Apple iOS side-loading software certificate pilot support• Automated Issuance model and workflow support (Purebred)• Developed and chaired a Technical Exchange Meeting/Change Control Board (TEM/CCB) that provides consistent standard systems documentation, change and configuration management at an enterprise level. This process has dramatically reduced system inconsistencies and provided better change coordination across the various teams. Show less

Account Manager

• Jun 2015 - Jul 2018

As the Telephone Account Manager, I was responsible for and held positive control of over 5000 devices. I ensured that my unit was the focal point for coordination for all base communications requirements, coordinated toll call verifications for each billing cycle, maintained activity inventory for base communications equipment and services, conducted activity cost center audits, coordinated all moves, adds or changes, validated activity cellular phone requirements and managed internal tracking of cellular phones, coordinated replacement or lost cellular phones. Show less

Training NCO

• Oct 2013 - Jun 2015

I was the primary trainer for the Company Operations. As the Training NCO I maintained all training support materials, prepared materials for advising the unit commander on military education requirements and forward applications for Army Service schools, provided all information required for the unit status report, attended all training meetings, developed and published unit training calendar and schedules, forecasted and secured training resources to include training sites, developed and maintained all training records, operated multiple training systems and maintained positive control over 143 personnel records. Show less

Human Resources Clerk

• Mar 2013 - Jun 2015

I was responsible for and administrative support to over 140 personnel. I processed, reviewed and coordinated actions pertaining to actions, military awards, NCOERs, Leave and Passes, Award Ceremonies, Military Pay, screens and updated promotion packets for promotion boards, established and maintained unit Alert Rosters, coordinated and scheduled Army Physical Fitness Test, weapon qualifications and required training for personnel in Platoons. I was responsible for processing transactions into E-MILPO. I ensured that recurring reports and suspense's are met, advised the Command and staff on personnel, promotions and finance related matters to include strength levels of our company. Show less

signal support specialist

• Jul 2009 - Jul 2018

I supervised, installed, maintained and performed the proper troubleshoot methods on the signal support systems and terminal devices such as radios, wire, and automated systems. I provided technical assistance, unit level training for automation, communication, user operated signal equipment, operated and performed preventative maintenance checks and services on assigned vehicles, power generators and signal equipment. I provided Help Desk support to the Battalion Command team, and staff sections. Show less