Aishah Rafiq

Operations Coordinator at Beam Mobility
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Contact Information
us****@****om
(386) 825-5501
Location
MY
Languages
  • English Full professional proficiency
  • Malay Native or bilingual proficiency
  • Urdu Elementary proficiency

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5.0

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Hanan Syahira

Since she constantly monitors our work when it comes to group assignments, Aishah is undoubtedly a superb leader. She also makes sure that we are all in excellent hands and is always eager to lend a hand. Additionally, she participates actively in class by contributing her opinions on many topics. In addition, Aishah enjoys talking to people, which makes me feel at ease when we first meet. In instance, she’s great by her own and even better in group work!

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Credentials

  • Malaysian University English Test (MUET)
    Malaysian Examination Council
    Jan, 2018
    - Nov, 2024

Experience

  • Beam Mobility
    • Singapore
    • Consumer Services
    • 200 - 300 Employee
    • Operations Coordinator
      • Sep 2020 - Present

      • Assisted operations team in Australia in managing marshals in 7 different cities. • Engaged in different departments working together in achieving high performance. • Inspected and audited estimated 500-800 vehicles end trip photos by riders and issued warning emails to riders with bad riding behavior. • Monitored key metrics, alerts, and examined the electronic vehicle conditions. • Assisted operations team in Australia in managing marshals in 7 different cities. • Engaged in different departments working together in achieving high performance. • Inspected and audited estimated 500-800 vehicles end trip photos by riders and issued warning emails to riders with bad riding behavior. • Monitored key metrics, alerts, and examined the electronic vehicle conditions.

  • Ministry of Foreign Affairs, Malaysia
    • International Affairs
    • 200 - 300 Employee
    • Intern
      • Jul 2022 - Sep 2022

      • Placed in Consular Division in the Ministry of Foreign Affairs for 3 months period. • Supported formal meetings and official visits by helping to organize, prepare attendance lists, and minutes of meetings. • Provided consular services to assist Malaysians abroad as well as foreigners with their consular needs; approval of the Certificate of Good Conduct (CGC), issuing of entry visas, and facilitated legitimate travel documents. • Supported consular officers with emergency assistance for Malaysian citizens that are staying abroad in such cases like stranded, death, child abduction, human trafficking, and incarceration. • Generated estimated 15-20 diplomatic notes per week, depending on volume to inform the Embassy regarding any cases involving foreign citizens – Victim, Arrest, Death (VAD), boat arrest and cancellation of foreign passport. • Conducted a write up on Malaysia’s Potential as Higher Education Destination for African Students with the assistance of Africa’s Division in MOFA • Engaged in the press conference regarding job scam syndicate between Consular Division and the Malaysia International Humanitarian Organization on 9th September 2022. • Provided exposure and awareness regarding CGC to the public during the Jelajah Aspirasi Keluarga Malaysia on 19 August 2022 located in Shah Alam along with a few other Consular officers.

  • Shopee
    • Singapore
    • Technology, Information and Internet
    • 700 & Above Employee
    • Customer Service Executive
      • 2018 - Aug 2019

      • Handled inquiries pertaining to orders, payments, shipping, and vouchers from both sellers and buyers via live chat. • Provided friendly and immediate services while remaining calm during periods of high volume (average 100+ live chats per day). • Achieved and boosted average handling time, first contact resolution rate, email/chat response rate and customer satisfaction rate up to 92%. • Liaised and collaborated with internal stakeholders to deliver excellent results in fulfilling the client satisfaction experience (Logistics, Payment and Dispute team).

  • Brainy Kids
    • Greece
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Kindergarten Teacher
      • Nov 2016 - Mar 2017

      • Adhered to teaching guidelines and safety regulations erected by the kindergarten. • Planned and utilized multiple mediums such as games, dances and stories telling to encourage students to actively participate in class activities. • Informed and consulted parents pertaining to the student’s progress and performance in class. • Adhered to teaching guidelines and safety regulations erected by the kindergarten. • Planned and utilized multiple mediums such as games, dances and stories telling to encourage students to actively participate in class activities. • Informed and consulted parents pertaining to the student’s progress and performance in class.

Education

  • Universiti Malaysia Sarawak (UNIMAS)
    Bachelor of Social Science, International Relations and Affairs
    2019 - 2023
  • Methodist Boys' Secondary School, Kuala Lumpur
    Malaysian Higher School Certificate (STPM), General Studies and History
    2017 - 2019

Community

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