Experience

HFC Bank - Fiji

• Business Relationship Officer



HFC Bank - Fiji

• Fiji
• Banking
• 1 - 100 Employee

• Personal Banker

  • May 2023 - Present

  • Well versed with the process of Telegraphic Transfer• Linking of ATM card to the account• Registering customers for internet banking and issuing them with password and username.• Well verse as to how to open new bank accounts (Personal/Business/External/Estate) with full KYC (Know Your Customer) requirements and close off accounts • Prepare bank cheques, counter cheques• Provided exceptional customer service via phone, email, and live chat, assisting customers with inquiries, orders, complaints, and product/service information.• Handled a high volume of customer interactions, ensuring a high level of customer satisfaction.• Collaborated with other team members and departments to address complex customer inquiries and resolve escalated issues. Show less

• Teller/Head Teller

  • Mar 2021 - May 2023

  • Well versed with ULTRACS System.• Ability to handle cash and perform financial transactions accurately. • Responsible for accurate processing of all payments/deposits received into (loan,savings,term) and all respective GL accounts.• Accurately processing payments/withdrawals of all transaction (cashing of cheques, paper withdrawals, M-Paisa) and GL accounts.• Responsible in processing foreign currency over the counter.• Balancing daily of teller’s cash within a time frame.• Daily verification of vouchers and cheques against the transaction log and cheque listing.• Aware of Anti Money Laundering (AML) and Know Your Customer (KYC) requirements• Assisting customers with queries regarding their bank accounts.• Responsible for accurately linking the ATM Cards to their accounts.• Assisting and registering customers for internet banking• Responsible of being the ATM Custodian., doing ATM Skimming and loading ATM.• Adhered to bank policies and regulations, ensuring compliance with laws and regulations• Built and maintained strong relationships with customers, ensuring high levels of customer satisfaction• Train and mentor new tellers on banking policies, procedures and customer service best practices• Prepare and submit month-end reports Show less

• Business Support Officer (Secondment)

  • Aug 2022 - Nov 2022

  • Reporting to Relationship Manager (RM) on the status of the loan portfolios and customer relationship. • Developing and maintaining strong relationship with existing and new business customers. Been on customer visitation with RM for better understanding of the nature of the clients business ensuring to provide high level of customer satisfaction.• Promote, sell, structure, and provide advice on a wide and diverse range of financial solutions customized to best meet the financial needs of customers.• Preparing and managing excess and arrears report, vetting letter of offer and file-notes, ensuring compliance is in order, managing quality of assets and quality of loan.• Supporting RM to get new business customers, interviewing customers, completing new account forms, and opening business account. Ensuring all KYC (Know Your Customer) is in order.• Assisting customers with any enquiry on daily basis, providing support to the clients with their daily banking needs and helped them to achieve their financial goals. • Maintaining accurate records of all customer interactions and transactions• Liaising with government department, stamp duties, land department, TLTB department to assist the customer’s needs. Show less



BAT

• United Kingdom
• Tobacco Manufacturing
• 700 & Above Employee

• Corporate Finance Intern

  • Jun 2020 - Sep 2020

  • Three months attachment at BAT’s Head Office, whereby I was assigned to manage local department. • Responsible of the payment all local suppliers of BAT. • Liaised with the supplier regarding the payments and reconciled all their outstanding payments / issues • Assisted the finance team in analyzing financial data, preparing financial reports, and conducting variance analysis. • Conducted research on industry trends, competitors, and market conditions to assist in making informed financial recommendations. • Assisted in preparing presentations for senior management, summarizing financial performance, and highlighting key insights and recommendations. Show less