Experience

SYNLAB Nigeria

• Nigeria
• Medical and Diagnostic Laboratories
• 100 - 200 Employee

• Contact Center Team Lead

  • Jun 2022 - Present

• Senior Customer Care Officer

  • Jul 2018 - Oct 2022

  Experienced-member of the Customer Care Department  Register and manage client enquiries, ensuring prompt response and swift turnaround time. Answer and route telephone, respond to emails, social media queries, chats, web reviews, or phone calls as assigned. Verify and update HMO/insurance information and directing to the proper facility and laboratory staff Resolve problems with the registration, collation and collection of test results; proactively escalate to supervising officers when needed.  Manage and respond to enquiries from medical staff concerning status of patient testing and results.  Worked with my supervisor to formulate plan for professional development. Show less



Pathcare Laboratories

• Nigeria
• Hospitals and Health Care
• 100 - 200 Employee

• Customer Care Officer

  • Mar 2017 - Jul 2018

  Pioneer-member of the Customer Care Department  Register and manage client enquiries, ensuring prompt response and swift turnaround time.  Answer and route telephone, respond to emails, social media queries, chats, web reviews, or phone calls as assigned.  Verify and update HMO/insurance information and directing to the proper facility and laboratory staff  Resolve problems with the registration, collation and collection of test results; proactively escalate to supervising officers when needed.  Manage and respond to enquiries from medical staff concerning status of patient testing and results.  Worked with my supervisor to formulate plan for professional development. Show less