Experience

Prospect Mortgage Services

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Mortgage Administrator

  • Mar 2020 - Present



Hose Rhodes Dickson

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Branch Lettings Manager

  • Aug 2019 - Feb 2020



Countrywide Plc

• Office Manager

  • Nov 2018 - Aug 2019

• Senior Lettings Manager

  • Aug 2016 - Nov 2018

  ve worked at Watson Bull & Porter (part of Countrywide; the UK’s largest property services company) for almost 7 years. During which time I have had 4 successive promotions from joining as a negotiator in 2010 through to running both lettings branches on the Isle of Wight. This is a team of 6, turning over close to three quarters of a million pounds, in the top 3 on the Island for market share and growing the business. I take compliance and customer experience very seriously and we ensure all customers have a fantastic experience while also ensuring we do everything the right way. These two approaches have seen our recommendation leads grow and grow and the trust being put in WBP Lettings is very high. Responsible for all staff recruitment and training, performance management and colleague development and all P&L activities. Ensuring profitability remains strong and we continue to be one of the best performing branches in the country for Return on Sales.

• Lettings Manager

  • Aug 2014 - Aug 2016

  Whilst acting as Lettings Manager in Newport I was responsible for the day to day tasks within the branch as well as supporting and training the team. I took a step back from negotiating lets and stepped into the role of securing properties for my colleagues to let. This meant I attended properties to meet with potential landlords to discuss the ways in which lettings works and what we can do to help them as a company. I was also responsible for reporting figures to the Senior Lettings Manager and presenting figures at Area Meetings. I was also a support to the Senior Lettings Manager and assisted in helping run the business.

• Senior Lettings Negotiator

  • Jan 2014 - Aug 2014

  In this role I was responsible for helping the Business Development Manager secure new leads and develop these into instructions. I also assisted with the overall customer experience not only with regards to new landlords but also with our existing clients by making regular contact with them. The let process was also a part of my role and my work continued on as a negotiator meaning I conducted viewings, matched tenants to properties and negotiated deals between them and the landlord in order to secure a let. Once secured, I would process all of the paperwork and arrange for the legal documentation to be drawn up to present to both parties.

• Lettings Negotiator

  • Apr 2010 - Jan 2014

  My role as a negotiator incorporated mainly customer facing tasks such as speaking to and registering potential tenants, conducting viewings, negotiating lets between both landlords and tenants and administrative duties. All initial paperwork such as referencing, subject to contract letters and costings were dealt with by me and confirmed to all parties involved.



Blacks Outdoor Retail Limited

• United Kingdom
• Retail
• 200 - 300 Employee

• Sales Assistant

  • Oct 2009 - Apr 2010

  Being a sales assistant in a part of a retail shop enabled me to become a dynamic worker as is taught me to work closely with my team members to hit shop targets but also helped build confidence in my own abilities to help and assist customers.