Experience

City of Fremont

• United States
• Government Administration
• 300 - 400 Employee

• Senior Center Manager

  • Nov 2015 - Present



On Lok

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Volunteer

  • Nov 2014 - Feb 2015

  San Francisco Bay Area *Assess the Center Coordinators time spent on the phone daily, in an effort to streamline calls and have Coordinator use time more efficiently. *Cover phones and assist Center Coordinator. *Get vital work tasks from staff and create instruction manual for staff to refer to when key member of interdisciplinary team is out of the office. *Suggest new way to schedule Care Aids so Home Care and Center are adequately staffed when medical escorts are necessary. *Establish training… Show more *Assess the Center Coordinators time spent on the phone daily, in an effort to streamline calls and have Coordinator use time more efficiently. *Cover phones and assist Center Coordinator. *Get vital work tasks from staff and create instruction manual for staff to refer to when key member of interdisciplinary team is out of the office. *Suggest new way to schedule Care Aids so Home Care and Center are adequately staffed when medical escorts are necessary. *Establish training curriculum/ schedule with Care Aids and Nurses to improve knowledge and teamwork among Aids. Show less



On Lok

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Program Manager

  • May 2010 - Sep 2011

  San Francisco Bay Area *Oversaw all day-to-day operations of a busy center of a PACE program. Duties included supervising over 16 staff members who served a census of 65 seniors in a facility tasked with providing recreation, occupational therapy, physical therapy, case management, housing, home care and medical care to frail seniors who were at risk of nursing home placement. *Facilitated meetings daily with various interdisciplinary team members to assure that the proper services and follow up were being… Show more *Oversaw all day-to-day operations of a busy center of a PACE program. Duties included supervising over 16 staff members who served a census of 65 seniors in a facility tasked with providing recreation, occupational therapy, physical therapy, case management, housing, home care and medical care to frail seniors who were at risk of nursing home placement. *Facilitated meetings daily with various interdisciplinary team members to assure that the proper services and follow up were being provided to seniors. *Reported incidents to quality assurance and completed other reports on a weekly and monthly basis. *Completed staff evaluations assessing staffs' knowledge, attitude, and productivity. *Served as the liaison between On Lok and community organizations to encourage partnerships and mutually beneficial relationships. *Provided monthly training to Home Health Aides and kept proper documentation to assure Human Resource requirements for position were always met. *Effectively coordinated the transfer of 65 frail seniors to other centers in San Francisco while communicating to staff their employment options at other On Lok Centers. Show less



Asera Care Hospice

• Provider Relations Manager

  • Jul 2007 - May 2010

  Stockton, California Area and Concord, California *Performed calls at Physician offices, Nursing Homes, Assisted Living Facilities, Board and Care Homes and Hospitals to make them aware of company and to promote hospice use in future. *Performed in-services on a variety of topics for licensed nurses, nursing aids, case managers and discharge planners. *Discussed hospice services with families, explain paperwork and assist in signing consent forms in a timely manner. *Pursued and attended Health Fairs to increase notoriety of company… Show more *Performed calls at Physician offices, Nursing Homes, Assisted Living Facilities, Board and Care Homes and Hospitals to make them aware of company and to promote hospice use in future. *Performed in-services on a variety of topics for licensed nurses, nursing aids, case managers and discharge planners. *Discussed hospice services with families, explain paperwork and assist in signing consent forms in a timely manner. *Pursued and attended Health Fairs to increase notoriety of company in community. *Provided input at weekly Interdisciplinary Team Meeting in order to provide best care to patients and families. *Increased hospice census from the late 30’s to the early 50’s. *Turned C accounts to B accounts and B accounts to A accounts. *Sustained accounts happiness to ensure that hospice agency was #1 Preferred Provider. Show less



City of Albany

• Australia
• Government Administration
• 200 - 300 Employee

• Recreation Supervisor

  • Sep 2001 - Jan 2007

  Albany, California *Managed all day-to-day operations for an active community center serving 80-120 clients per day, with programs ranging from meals and recreation to on-site services, information and resources. *Hired, trained, supervised, scheduled and evaluated a staff of nine, including program coordinators, kitchen staff, building attendants, and clerical support. *Prepared two-year budgets; estimated revenue from grants, general fund contributions and fee-based services; tracked expenditures such as… Show more *Managed all day-to-day operations for an active community center serving 80-120 clients per day, with programs ranging from meals and recreation to on-site services, information and resources. *Hired, trained, supervised, scheduled and evaluated a staff of nine, including program coordinators, kitchen staff, building attendants, and clerical support. *Prepared two-year budgets; estimated revenue from grants, general fund contributions and fee-based services; tracked expenditures such as salaries, building/vehicle maintenance and office supplies. *Generated monthly and annual reports to department finance director as well as county and grantor, including program plans, budgets and updates on benchmark performance. *Wrote a monthly newsletter and sustained a featured listing in Albany’s resource directory. *Project managed various facility improvements, including new flooring, carpeting and furniture. *Supported fund raising and special events including pancake breakfasts and white elephant sales. *Re-instituted a Paratransit Program for seniors and disabled which now serves 300+ passengers. *Built and oversaw a citywide volunteer program with more than 100 volunteers. *Brought in and coordinated a variety of support services such as food banks, nurses, and speakers. *Doubled class offerings, and initiated a new group trip program. *Grew daily attendance by 50%, from 60-80 to 80-120. Show less



The Friendship Center

• Summer Intern

  • 1998 - 1998

• Summer Intern

  • 1998 - 1998