Experience

TSYS Managed Services EMEA

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Debt management

  • Oct 2022 - 1 year 3 months

  • Becomes familiar with client products and services while assisting with routine updates and documentation(e.g. name/addresschanges,returnedmail,etc.)ofcardholder/corporate accounts. • Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. • Picks up, reviews, sorts, digitally scans, and distributes mail for… Show more • Becomes familiar with client products and services while assisting with routine updates and documentation(e.g. name/addresschanges,returnedmail,etc.)ofcardholder/corporate accounts. • Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. • Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed. • Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed. • Knowledge in applicable software, e.g. Lotus Notes, TSYS Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems • Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service ) • Strong knowledge of government regulations, client policies and Association compliance Show less



Wok to walk

• Restaurants
• 1 - 100 Employee

• Wok Team Leader

  • Nov 2020 - Jan 2022

  Leicester, England, United Kingdom



TSYS Managed Services EMEA

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Fraud Specialist

  • Jun 2021 - Sep 2021

  Milton Keynes, England, United Kingdom



Bright Network

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Virtual intern

  • Jun 2020 - Jun 2020

  London, England, United Kingdom • Participated in a variety of workshops for professional growth • Practical exercises that encourage teamwork and personal branding. • Looked for networking opportunities with peers and professionals from all levels of AlphaSights. I finished the work sample by the deadline and got better at working under pressure.



Legal & General Investment Management (LGIM)

• United Kingdom
• Financial Services
• 700 & Above Employee

• IT intern

  • Jun 2019 - Jun 2019

  London, England, United Kingdom Acquired knowledge on how to track security incidents and occurrences using network traffic • Investigated instances and methods for reacting to situations immediately • Reacted to emails and queries pertaining to IT.