Experience

EP America, Inc

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Carrier Procurement Representative

  • Jul 2018 - Present

• Carrier Procurement Representative

  • Jul 2018 - Present



FLS Transportation Services

• United States
• Truck Transportation
• 100 - 200 Employee

• Operations Supervisor - Mexico Division

  • Mar 2017 - Present

• Bilingual Dispatcher

  • Feb 2016 - Jul 2018

  Scheduling/Coordinating truck shipments and addressing any issues that come up during transit.Tracking and tracing. Maintaining carrier database by keeping pricing and contact information current. Assisting in resolving customer issues relating to freight transportation. Auditing/correcting carrier freight invoices and BOL's as necessary for payment. Addressing and elevating issues when necessary. Dispatching drivers/carriers on routes. Ensuring accurate recording of arrival and departure times. Verifying customer delivery requirements are being met. Assisting drivers/carriers throughout dispatch as needed.



Summit Energy

• Mississauga, Ontario

• Customer Service Representative

  • Jan 2015 - Feb 2016

  Receive inbound calls including transferred sales leads and calls from current and potential customers. Place outbound follow-up calls to sales leads and persuade potential customers to complete enrollment. Answer questions about the product details, the company, and issues with account for the customers. Assist customers with any issues experienced and escalate any issues to management appropriately. Receive inbound calls including transferred sales leads and calls from current and potential customers. Place outbound follow-up calls to sales leads and persuade potential customers to complete enrollment. Answer questions about the product details, the company, and issues with account for the customers. Assist customers with any issues experienced and escalate any issues to management appropriately.



TIVENCA

• Venezuela
• Oil and Gas
• 1 - 100 Employee

• Contract Administrator

  • Feb 2013 - Apr 2014

  Prepared Invoicing for Professional Fees and Reimbursable Expenses (Lump Sum and Man-Hours Projects) Tracked approvals of invoicing until the issue of payment Addressed client requests on a daily basis including explanation regarding contracts Prepared and updated management indicators, invoicing weekly and monthly reports. Achieving company’s goals of invoicing and revenue Improvement of invoicing preparation times and issue to clients Updated Company’s Experience Report in man-hours and costs Working under ISO 9000 standards Administered control of hours and project costs, both lump sum and man hours. Handled Corporate and Projects timesheets Prepared profitability monthly report for personnel assignment projects.



Argenta, C.A./Arian, C.A./Artemisa, C.A./Atenea, C.A.

• Maracaibo, Venezuela

• Owner / Administrator

  • Jun 2006 - Jan 2013

  Owned and administered retails stores Sales of fashion jewelry accessories and clothes for ladies and gentlemen. Purchase of goods, staff payroll, social insurance, payment of municipal taxes, value added tax and Incomes taxes. Inventories, monthly sales reports, merchandising, fire permit, cancellation of utilities and condo rentals. Selection and supervision of staff. Customer service. Exceed sales company’s goals, Year 201: 133%. Become very known stores in the community due to the quality of the products and special attention to our clients Excellent communication and listening skills. Great empathy skills.



TIVENCA

• Venezuela
• Oil and Gas
• 1 - 100 Employee

• Contract Administrator

  • Jan 2001 - May 2005

  Prepared Invoicing for Professional Fees and Reimbursable Expenses (Lump Sum and Man-Hours Projects)Tracked approvals of invoicing until the issue of paymentAddressed client requests on a daily basis including explanation regarding contractsAchieving company’s goals of invoicing and revenueImprovement of invoicing preparation times and issue to clientsUpdated Company’s Experience Report in man-hours and costsWorking under ISO 9000 standardsSupported of bid preparation

• Chief of Document Control Department

  • Nov 1999 - Dec 2000

• Purchaser

  • Oct 1997 - Oct 1999