Experience

Thrace Group

• Greece
• Plastics Manufacturing
• 100 - 200 Employee

• Sales Administrator

  • Mar 2023 - Present



Smyths Toys Superstores

• Ireland
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2015 - Mar 2023

  Manage the sales floor on a day to day basis. Maximise sales performance throughout the Store. Achieve all company KPI's in terms of Sales, Stockloss, Health and Safety, Wages and Mystery Shopper Results. Recruit, train, develop team to deliver on Store goals and company expectations. Ensure the Store delivers exceptional customer service, top class in-store presentations, stock control, shrinkage, administration compliance and manage cash office duties including stringent cash security measures. Show less



Caulfields McCarthy Supervalu

• Waterford

• Front Line Services Manager

  • Jul 2013 - Jul 2015

  The core objectives of the role are to provide excellent service levels to our customers, ensuring they receive pro-active solutions while consistently driving a positive outcome for the customer. Actively lived SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative, and set, monitored and achieved sales targets with the team on gross profit margin, net margin, waste and other KPIs and participated in training and development initiatives, and performance assessments. Merchandised and presented the entire store to the highest standard at all times and in accordance with relevant store planograms and guidelines; implemented planograms correctly and ensured the correct range was in place in store. Gained competence with all aspects of supply procedures - ordering, delivery procedures, stock rotation and control procedures, engaged with new initiatives and embraced new ways of working. Lead, motivate and train team in a culture of service excellence. Coordinate all aspects of customer services provided. Supporting Management and initiatives throughout departments within the store. Drive a customer and sales focused environment throughout. Manage customer rewards scheme. Show less



Topaz Energy Ltd

• Ireland
• Retail
• 1 - 100 Employee

• Retail Store Manager

  • 2002 - 2013

  Held responsibility for the day to day running of a number of different stores as part of the Topaz Energy Group – responsible for store performance and for meeting all KPIs. Maintained documentation pertaining to the running of the store including store sales, stock shrinkage and performance of store initiatives, staff costs and P&L analysis. Recruited, trained and mentored employees in a culture of excellent customer care – provided recruitment support to other stores. Coordinated all aspects of the services provided by Topaz including sales of fuel and forecourt services, convenience items, coffee & food offer, Lotto and ATM services. Micro-managed the store by identifying efficiencies and opportunities for business development. Supervised all aspects of the store including the fuel forecourt and retail store. Show less