AINA Aina.Dorcas

ATM Support Officer at Sterling Bank Plc
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Contact Information
us****@****om
(386) 825-5501
Location
NG
Skills

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Credentials

  • Graduate Management Computer Professionals of Nigeria
    Computer Professionals Registration Council of Nigeria
    Jan, 2015
    - Oct, 2024
  • Microsoft Certified Professional
    Microsoft
    Nov, 2009
    - Oct, 2024

Experience

  • Sterling Bank
    • Banking
    • 700 & Above Employee
    • ATM Support Officer
      • Aug 2014 - Present

      • Resolving all technical issues on ATM • Daily ATM monitoring • Activation of new ATMs both onsites and offsites • Installing bank applications on all ATMs under my coverage. • Training ATM custodians on first level maintenance • Joining ATMs to domain and ensuring Antivirus is updated. • Resolving all technical issues on ATM • Daily ATM monitoring • Activation of new ATMs both onsites and offsites • Installing bank applications on all ATMs under my coverage. • Training ATM custodians on first level maintenance • Joining ATMs to domain and ensuring Antivirus is updated.

  • Keystone Bank Limited
    • Nigeria
    • IT Support Officer
      • Aug 2013 - Jul 2014

      • PC Installations and configurations. • Configuring users to access the core banking application i.e T24 • Configuring of both standalone and network printers • Replacement of hardware parts e.g RAM chips, Network cards etc • Network troubleshooting and maintenance. • Discovering and resolving any IT challenge. • Contact Centre first level support. • PC Installations and configurations. • Configuring users to access the core banking application i.e T24 • Configuring of both standalone and network printers • Replacement of hardware parts e.g RAM chips, Network cards etc • Network troubleshooting and maintenance. • Discovering and resolving any IT challenge. • Contact Centre first level support.

  • Access Bank Plc
    • Nigeria
    • IT/ATM Support Officer
      • Jan 2012 - Jul 2013

      • ATM Custodian • Branch Server Management • Branch Network Management. • Ensuring systems/network availability to adequately support running of the banking applications, users’ applications and e-banking services including ATM • Recording and analyzing all users’ complaints and systems error reports from users. • Logged all users’ complaints through IT service desk to ensure that issues are sent to incident owners to resolve. • ATM Custodian • Branch Server Management • Branch Network Management. • Ensuring systems/network availability to adequately support running of the banking applications, users’ applications and e-banking services including ATM • Recording and analyzing all users’ complaints and systems error reports from users. • Logged all users’ complaints through IT service desk to ensure that issues are sent to incident owners to resolve.

  • Intercontinental Bank Plc
    • Abeokuta
    • IT/ATM Support Officer
      • Jun 2007 - Jan 2012

      • Ensure day-to-day running of Network Services to meet 99.9% availability. • Solving link or network problem at the branches, also on network issues peculiar to workstations. • Workstations repair, upgrading and configuration. • Keeping records of assets at the branches such as CPU, UPS, monitors, Printers etc • Branch Server Administration and Management. • Cloning of branch FLEXCUBE servers for monthly backup. • First level support to system users. • Solving issues on ATMs: such as cash jam, network issue, ATM out of service etc.

Education

  • Federal University of Agriculture, Abeokuta
    Bachelor of Science (B.Sc.), Computer Science

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