Customer Service Executive (4PL) - SATAIR

• Mar 2023 - Present

Customer Service Executive (4PL) - Nokia

• Dec 2021 - Mar 2023

● Collaborated with international client and logistics service provider in their daily operations to ensure smooth sailing of daily operations.● Coordinated with logistic service provider, Supplier, and client to ensure products and parts are delivered at the right time, right place and achieve cost optimization.● Planning shipments using a transport system called Oracle by keying in information of the shipment which integrates the supplier, customer and logistics service provider.● Processed almost 200 inbound and outbound shipments from Asia Pacific, Europe and America collaboratively daily with highest quality in a minimum amount of time.● Maintains 100% accuracy on placing bookings with 99% on time delivery (within 1 hour).

Data Entry Agent

• Apr 2022 - Apr 2022

Logistics Intern

• Aug 2021 - Nov 2021

● Collaborated with the logistics team in their daily operations to ensure smooth sailing of daily operations. ● Manages 47 shipments for East Malaysia shipment for Luxury brands in 2 months (BBW & VS) by coordinating with forwarding agent, stores, merchandising team, inventory team and warehouse team. ● In charge of arranging and coordinating 21,023 shipments of door to door e-commerce delivery with all stores and with our courier partner in one month. ● Assisted in arranging KLIA & KLIA 2 (Bonded & Non Bonded) duty free shipments by compiling documents needed and liaising with Forwarder and Stores for duty free shipments. ● Assisted in managing 6 Chloe and Perfume & Cosmetics shipments within two weeks from distributer to local stores, which includes liaising with external teams like Merchandiser, Forwarder, 3PL warehouses, and Account team. ● Assisted logistics team in clearing backlog of invoices from 35 suppliers in a week

Assistant Baker

• Aug 2020 - Nov 2020

Assistant Baker- Assisted Senior Baker in creating new dessert recipes and baking desserts for daily dessert stocks as well as outsource pre orders.- Ensure desserts are fully stocked and served are up to standards- Coordinated the supply chain of the shop to keep the optimum number of inventories by replenishing baking supplies and stocking equipment.

Operations Manager

• Oct 2019 - Nov 2020

Operations Manager :- Developed and enforced procedures, training and development programs for staff as well as promote positive working environment. - Advised director on developing operations procedures, increasing profit during a pandemic, new hires and training.- Generated weekly working schedule and cleaning schedule to keep the store clean and running- Coordinated the supply chain of the shop to keep the optimum number of inventories by replenishing coffee beans, drinks and baking supplies and stocking equipment.- Supervised daily sales transactions and ensured shop is ready to run the next day in the best shape.- Administered Thursdvys website for e-commerce- Meticulously manage the cash flow operations.

Senior Barista

• Dec 2018 - Nov 2020

- Ensured the cleanliness of the cafe at all times- Hapilly and accurately fulfilled customers' orders. - Provided friendly customer service all while remaining calm even during periods of high volume. - Accurately handled financial transactions at the register- Prepared and serve specialty coffee, drinks and teas as well as upselling recommended meal, desserts and cookies to match the beverage order.- Run an efficient, professional, safe and profitable daily operation.- Mentored new hire on the POS operations, customer service strategies and sales goals.

English Teacher

• Aug 2017 - Dec 2017

- Planned, prepared and delivered English lessons to Year 1 students with multiple proficiency levels. - Assisted full time teachers in managing school events and tasks. - Designed program leaflets and buntings for school events. - Planned, prepared and delivered English lessons to Year 1 students with multiple proficiency levels. - Assisted full time teachers in managing school events and tasks. - Designed program leaflets and buntings for school events.