Experience

HULL ROYAL INFIRMARY

• Hospitals and Health Care
• 1 - 100 Employee

• Office Manager for Cellular Pathology

  • Jan 2017 - Present



Cambridge University Hospitals NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• EAU Administration manager

  • Jan 2016 - Jan 2017

  Managing an admin team of 25 receptionists/admin staff for the Emergency Department.Keeping the staff roster up to date with staffs contracted hours, shift patterns, sickness and annul leave. making sure the reception is sufficiently covered for a 24 hour service.Maintaining productivity in the reception team.Communicating and implementing any process changes.Appraisals/performance reviews.Recruitment into the team.Liaising with other departments to improve service.Monitoring staff sickness.Managing Staff performance.Implementing staff phased returns.Setting tasks and deadlines.Supporting staff with daily issues and re-training them when required.Training new and bank staff on ED processes and IT applications. Ensuring all mandatory training is up to date for all staff.Covering the ED reception when required including helping patients and relatives with various enquiries. Show less

• Patient Flow Navigator

  • Feb 2015 - Jan 2017

  Escalating any delays in patient care appropriately.Supporting the clinical staff with potential issues relating to patients.Making sure patients receive the correct care whilst in the departmentLiaising with the nurse in charge, Physician in charge and operational team regularly.Ordering patient care requests including beds, transport and porters for patient movement and discharge.Liaising with the discharge lounge to inform of any patients requiring discharge care prior to transport home.Reporting on the daily activity within the department for reflection of the operational team.Attending operational meetings daily and giving information regarding the current status of the department.Inputting accurate data against patients visits if they breach the 4 hour government target. Show less