Experience

The Insolvency Service

• United Kingdom
• Government Administration
• 400 - 500 Employee

• Apprentice Case Officer

  • Mar 2020 - Present



LexisNexis

• IT Services and IT Consulting
• 700 & Above Employee

• Onboarding Specialist

  • Jun 2019 - Dec 2019

  I was responsible for dealing with new customers to ensure a smooth transition to LexisNexis solutions. Key Responsibilities: • Coordinating new customer onboarding activities to set up onboarding training sessions to transition customers to LexisNexis products and to contribute to reduced rates of attrition. • Have a comprehensive knowledge of LexisPSL, LexisLibrary, LexisDraft, TolleyGuidance, TolleyLibrary and Nexis to deliver informative training sessions to give customers confidence in their investment. Liaising with PSLs and product teams where necessary, to diagnose and resolve customer queries to guarantee increased customer confidence in LexisNexis. Achievements: • Volunteered to collaborate with Customer Success Field team to review and update the outdated content in the TolleyGuidance and TolleyLibrary user guides. I worked on the TolleyLibrary user guide and collaborated with the design team and CSFs to ensure the user guide was accurate and fit for customer user. Show less



Trinity College London

• United Kingdom
• Education Administration Programs
• 400 - 500 Employee

• SELT Co-ordinator

  • Nov 2017 - Jun 2019

  Work with Trinity Preston Office and SELT centres to coordinate the delivery of Secure English Language Tests (SELT) in the UK. Key Responsibilities: • Organising SELT cost-effective tours by working with the SELT only and INT ESOL examiner panels to cover all SELT exams across the UK. Working to strict deadlines and accommodating last minute allocation requests from the Preston office. • Handle telephone and email enquiries from examiners and SELT Centres, guaranteeing a high level of customer service throughout. • Deal with 'end of day' reports by deciding on the appropriate level of intervention to resolve the issue, and escalating where necessary. Key Achievements: • Successfully co-ordinated non-SELT UK & Ireland INT ESOL examiner allocations during the peak period. Delegated tasks to members of the exam delivery team to ensure that all allocations were completed efficiently and within deadline. • Providing ad-hoc 'out of office' support on the emergency examiner phoneline by resolving any emergency issues that examiners experience on international tours. • Providing operational support at the recent International ESOL examiner conference. Show less



The Manchester Metropolitan University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Interdisciplinary Studies Intern

  • Oct 2016 - Oct 2017

  The primary responsibility of this role was to support the development and delivery of work-based learning within taught units to furnish students with employability skills and to encourage students to apply academic knowledge in a practical way. Key Achievements: • Working with internal and external stakeholders to develop engaged curriculum projects based on inter faculty working. • Organising events such as a student showcase and a weeklong induction programme, which included lectures and presentations from key-note speakers. All events were done to deadline and within budget. • Carried out research on volunteer training and management on behalf of Manchester Cathedral. I consulted with the University’s History Department to write a paper that supported the Manchester Cathedral’s Heritage Lottery Fund bid. • Produced content for web-based project matching resource on WordPress. • Worked from CRM database ‘High Rise’ to contact architectural practices by telephone to invite the student industry preview show. • Attended lectures by key-note speakers and wrote blog posts covering the events of Manchester School of Art's Unit X Project. Show less



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jul 2015 - Sep 2015

  Part time role over Summer during my undergraduate degree. A shop floor assistant, organising and prioritising the sequence that customers were attended to by Clarks' shoe fitters over the busy summer holiday period. Key Achievements: • Constantly providing an excellent level of customer service in a busy environment. Part time role over Summer during my undergraduate degree. A shop floor assistant, organising and prioritising the sequence that customers were attended to by Clarks' shoe fitters over the busy summer holiday period. Key Achievements: • Constantly providing an excellent level of customer service in a busy environment.



United Utilities

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Jul 2012 - Aug 2013

  Administrative role supporting the refunds team at United Utilities. My role here mainly focussed on undertaking administrative tasks to support the day-to-day running of the team. Key Achievements: • Completed a wide range of administrative duties from methodical filing to repetitive data input via databases such as Microsoft Excel and United Utilities’ internal CRM databases. • Worked on sensitive customer accounts to company data protection guidelines. • Worked in a fast- paced environment and achieved annual goals Show less