Experience

SmartEd Services

• United States
• Education Administration Programs
• 1 - 100 Employee

• Account Manager, Professional Development Team

  • Jan 2010 - Present



cleveland.com

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Client Services Representative

  • 2006 - 2009



Kimball Hill Homes

• Construction
• 1 - 100 Employee

• Marketing and Escrow Coordinator

  • Nov 2005 - Oct 2006

  - Design promotional flyers to increase sales; support print ads from Corporate for local papers - Work on Marketing/Advertising budget and initiatives with Corporate and Marketing Consultant - Organize community events; work with Consultant on press releases and advertorials for local run - Maintain website information and update inventory homes, promotions, and pricing - Coordinate and schedule closings of newly constructed homes, meeting monthly and yearly goals - Liaison between Customer, Construction, Sales, Lender, Title Company, and Warranty during closing Show less



Ohio Savings Bank

• Mortgage Loan Processor

  • Apr 2004 - Nov 2005

  - Collect borrower documents in order to submit comprehensive file for loan approval - Establish relationships with external vendors, such as Appraisers, Title Companies, and Insurance - Compile loan package to submit to Closing and review closing documents and HUD statements - Partner with Loan Officers, Underwriters, Vendors, and Closers to meet closing deadlines - Provided product information and pricing for correspondents and mortgage brokers Built lasting professional relationships with mortgage brokers, processors, and closers Assisted in education and training of new employees on various methods and procedures of the bank Show less



Great Lakes Science Center

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Marketing Assistant

  • May 2003 - Jan 2004

  Wrote press releases and advisors regarding traveling exhibits and marketing events Gathered information on future exhibits and films from other national science museums Partnered with Marketing Department and graphic design firm to produce weekly print ads Wrote press releases and advisors regarding traveling exhibits and marketing events Gathered information on future exhibits and films from other national science museums Partnered with Marketing Department and graphic design firm to produce weekly print ads



MBNA America

• Customer Satisfaction Specialist

  • Apr 2002 - May 2003

  Provided efficient and exceptional service in a polite, professional manner to all customers Managed customer accounts which totaled nearly $7 million in outstandings Sold various products, such as balance transfers, credit protection, and consumer lines of credit Provided efficient and exceptional service in a polite, professional manner to all customers Managed customer accounts which totaled nearly $7 million in outstandings Sold various products, such as balance transfers, credit protection, and consumer lines of credit