Experience

Pine & Polk
• United States
• Hospitality
• 1 - 100 Employee
• General Manager

  • Apr 2022 - Present


Look Talent

• United States
• 1 - 100 Employee

• Voice Actor/On-Camera Actor

  • 2017 - Present

  Please click the link to my website for audio samples and client list. Professional highlights include various museum audio tours (including the Smithsonian National Museum of American History, SFMOMA, and Philadelphia Museum of Art) and various tech company website narrations, audiobooks, documentaries, and animated series. Please click the link to my website for audio samples and client list. Professional highlights include various museum audio tours (including the Smithsonian National Museum of American History, SFMOMA, and Philadelphia Museum of Art) and various tech company website narrations, audiobooks, documentaries, and animated series.



E&O Kitchen and Bar

• United States
• Restaurants
• 1 - 100 Employee

• Operations Manager

  • May 2018 - Apr 2020

  * Manage business operations in a competitive market with $5M annual sales * Onboarding documentation, manage backend logistics, orientation, and training sessions * Successfully execute high-volume dining experiences (250-350 clients daily), while simultaneously overseeing multiple high-profile private corporate events ($1K-$35K) * Created and implemented a 6-month service training program to increase sales and revenue, improving overall staff comprehension and customer satisfaction * Exemplary customer service with interactive team support, 1:1 client support * Coach and guide 60+ diverse team members through active listening, strategic feedback, and positive reinforcement * Responsible for weekly scheduling and staffing required by 10+ departments * Execute office management tasks for efficiency and maintenance



Tonry Talent

• United States
• Entertainment Providers

• Executive Assistant to CEO

  • 2017 - 2018

  * Manage a diverse roster of 800+ talent, foster long-term relationships * Pre-screen all in-bound talent, confirming compatibility and assessing client needs * Onboard all new talent with the management of backend logistics and documentation * Nurture and maintain strong rapport with casting directors and production houses * Negotiate rates and terms for prospective projects, working within a wide range of budgets for non-profits, national commercials, and full-length feature films * Able to meet demands in a fast-paced environment with tight turnaround times * Oversee interviews, meetings, and manage the calendar of the CEO * Process, track, and manage all invoices



Mina Group

• United States
• Hospitality
• 100 - 200 Employee

• Trainer and Hospitality Specialist

  • 2010 - 2016

  * Train all incoming FOH staff to comply with Michelin Star Award steps of excellence and standard operating procedures, with an intensive two-week program * Certified product specialist (900+ item wine list) * Customized personal service for 30+ high-profile celebrities and world leaders * Train all incoming FOH staff to comply with Michelin Star Award steps of excellence and standard operating procedures, with an intensive two-week program * Certified product specialist (900+ item wine list) * Customized personal service for 30+ high-profile celebrities and world leaders



Restaurants Unlimited Inc. (RUI)

• Restaurants
• 100 - 200 Employee

• Administrator, Supervisor

  • 1999 - 2010

  * Onboard incoming FOH and BOH staff to comply with standard operating procedures with an intensive multi-faceted orientation and training program * Supervise and assist staff throughout service, address client needs and feedback * Accounting and reconciliation of daily sales and cash flow * Onboard incoming FOH and BOH staff to comply with standard operating procedures with an intensive multi-faceted orientation and training program * Supervise and assist staff throughout service, address client needs and feedback * Accounting and reconciliation of daily sales and cash flow