Aimee Nadela
Owner/Managing Director at SiBS- Claim this Profile
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Bio
Credentials
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Learning Personal Branding
LinkedInMar, 2020- Nov, 2024
Experience
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SiBS
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Philippines
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Owner/Managing Director
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Oct 2011 - Present
1) As Managing Director, my main responsibilities are focused on excellence and client satisfaction through careful planning and effective implementation of SiBS' strategies and operations, improving systems and processes and managing staff; 2.) Identifies client requirements and provides customized solutions to exceed all client expectations; 3) Regularly evaluates call center operational strategies by conducting needs assessments, capacity planning, performance reviews, and as well as cost and benefit analyses. 4) Direct both marketing and business activities for call center outsourcing and BPO solutions. 5) Develop marketing strategies to US, Canada, UK, Australian SME markets. Show less
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Sitel Group
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Workforce Management Coordinator
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Jan 2008 - Dec 2010
1) Supervised daily staffing levels based on the needs of the business. 2) Re-run and reforecasted Intraday staffing requirements based on actual shrinkages. 3) Helped in managing intraday processes in support of operations to achieve the target grade of service/service level goals while optimizing efficiency and productivity. 4) Prepared VTO/OT guidance and realtime performance trending to guarantee that the business can maximize its financial capability and achieve business targets. 5) Run real-time Reports helpful in managing intraday service metrics. Show less
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Education
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2002 - 2006
St.Mary's College
Bachelors, Economics
Community
