Aimee Capaldi
Retail Operations Manager at Thameen Fragrance- Claim this Profile
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Bio
Credentials
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Introduction to Social Media Marketing
CourseraOct, 2020- Sep, 2024 -
Social Media Marketing
UdemySep, 2020- Sep, 2024 -
Eyelash Extensions
The Beauty AcademyJul, 2018- Sep, 2024 -
Spray Tanning course
The Beauty AcademyJul, 2018- Sep, 2024
Experience
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Retail Operations Manager
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Dec 2021 - Present
• Managing all retail sites nationally and online vs budget and P&L, reporting directly into CEO• Creating a strong succession plan• Maintaining skilled teams who are exceptional Brand Ambassadors and who embrace the Thameen ethos • Coaching and developing front-line teams to ensure Sales and KPI targets are achieved through an outstanding customer experience that supports increasing brand loyalty and delivering growth, especially after Covid-19• Fostering a close working relationship with the host stores, so that they deliver the necessary support for the brand to deliver on financial objectives• Creating complex excel reports for data analysis and business forecasting by line• Managing payroll information for all retail staff
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Global Retail Manager
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Oct 2019 - Feb 2022
• Organising and managing pop-up locations globally• Media trained and supported the brand via all media outlets (TV, Radio, influencer meets etc.) • Managing all retail sites internationally • Creating talented teams who represent and showcase the Thameen values and behaviours• Coaching and developing front-line teams to ensure Sales and KPI targets are achieved through an outstanding customer experience that supports increasing brand loyalty and delivering growth• Working with the management teams in our host locations to maximise opportunities to grow the Thameen brand• Building strong succession resources to enable a constant flow of great people for all roles.• Driving CRM across all platforms to ensure analytical data is captured
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Business Manager
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Dec 2018 - Oct 2019
• Managing 10+ team members with multiple sites through peak trades• Responsible for monitoring and maintaining standards and performance in store • Providing strong presence and leadership on the sales floor, leading and inspiring the team, and driving excellence in service standards to exceed client expectations• Implementing operational and promotional strategies• Managing relationships with senior members of Selfridges management using great interpersonal skills• Working closely with all parts of the company to ensure that Thameen’s commercial goals are met• Driving performance targets on a daily, weekly and monthly basis, identifying underperformers and missed opportunities and areas for growth• Championing Thameen and its ethos internally and externally to create an enduring brand that results in increased sales, loyalty, and market share
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Benito Brow Bar
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United Kingdom
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Personal Care Product Manufacturing
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1 - 100 Employee
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Area Manager
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May 2017 - Dec 2018
• Responsible for 10 Brow Bars / Nail bars across the North West of England and London• Identify training needs and delivering training daily• Assisting on creating and delivering training courses across the region • Motivating and coaching teams to drive sales and achieve targets • Liaising with host stores, Debenhams & Ted Baker, to ensure smooth running of the Bars• Working closely with HR & Customer Care to ensure the highest customer service and staff retention • Reporting directly into company owner, and constantly striving for ways to improve the current systems
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Jones Bootmaker
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United Kingdom
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Retail
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100 - 200 Employee
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Regional Visual Merchandiser
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May 2016 - Mar 2017
• Responsible for the VM coaching and development of store teams throughout the North of England and Scotland• Key objectives are to increase sales and develop enhanced revenue streams• Developed and rolled out methodologies to asses store VM performance and to identify key areas for support• Constantly developing visual tools and displays to excite and entice customers• Develop and influence relationships with key stakeholders including Regional Manager, Marketing, Retail Ops, and Retail Director etc.• Drive and develop visual and commercial consistency across a diverse number of doors.
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ghd
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United Kingdom
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Retail
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500 - 600 Employee
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Business Manager & Acting Regional Manager
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Nov 2013 - May 2016
• 'Manager of the year 2015'• Acting, assisting and deputising for Regional Manager when RM is out of the business • Proven record of improving multi-stores performance via personal coaching, and in store visits • Creating ghd’s first and only million pound account 2 years in a row, taking significantly more than flagship concessions • Full staff responsibility in recruiting, training, developing, and motivating them through 121 meetings and appraisals • Multi-site experience though times of peak trade. Christmas running 3 sites simultaneously with 15+ staff a day• Organising marketing activities and events to drive up revenue • Sharing best practice and driving the area by means of weekly update emails • Frequently liaising with host store management to resolve problems, find solutions as a way of moving forward
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Concession Manager
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Jan 2013 - Oct 2013
• Delivering an exceptional level of customer service whist being a Brand ambassador both professionally and visually with strong product knowledge.• Being remarkably organised and with rigorous attention to detail when it comes to standards and housekeeping.• Recruiting, training, developing and motivating a team to deliver against high targets and KPI’s.• Presenting rotas weeks in advance, making sure the floor is covered at all times, preventing stock loss and increasing sales.• Visual merchandising a range of premium clothing and accessories paying attention to best and slow sellers.• Constant contact with stock handler, head office and other retail stores, of which I have a good work relationship with. • Working alongside and supporting host store.
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House of Fraser
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United Kingdom
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Retail
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700 & Above Employee
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Brand Specialist
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Jun 2012 - Jan 2013
• Used commerciality to its upmost by managing 13 fashion accessories House Brands throughout four floors of the department store.• Managed a team to help oversee and create new ways to promote the brands and their individual identities.• Relentlessly worked against targets and KPI’s, maintaining rapport and retaining customers using methods such as store cards.• Constantly liaising with Head Offices: buyers and merchandisers to increase sales.• Regularly closed the floor and carried out administrative duties including cashing up tills.• Gained 100% in the mystery shop.
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Oasis Fashion
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United Kingdom
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Retail Apparel and Fashion
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100 - 200 Employee
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Sales Assistant
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Jul 2011 - Jun 2012
• Developed a rounded knowledge and skills in many areas of retail administration and management. • Senior staff member overseeing the concession therefore accomplishing effective coordination of team members to motivate them to beyond the requirements of the business.• Supported other areas of the business by remaining flexible and working in other stores such as Selfridges, Manchester. • Consistently beat targets and provide excellent customer service while constantly interacting with high volumes of customers at a fast pace.
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Education
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2009 - 2012
The University of Manchester
Bachelor's degree, Psychology -
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International School Seychelles
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