Experience

EmsanaCare
• Hospitals and Health Care
• 1 - 100 Employee
• Business Operations Manager

  • Sep 2022 - Present

FIT4MOM
• United States
• Wellness and Fitness Services
• 200 - 300 Employee
• Group Fitness Instructor

  • Dec 2021 - Present

Emsana Health
• Health, Wellness & Fitness
• Chief of Staff

  • Mar 2022 - Dec 2022


Sigma Sigma Sigma National Sorority

• United States
• Higher Education
• 1 - 100 Employee

• • 2006 - Aug 2022

  WHAT DID I DO:As the Director of Lifetime Engagement, I ✹transformed a loosely organized, flat, status-quo unit into a cohesive, forward-thinking, collaborative department. I ✹drove organizational change around implementation of programs and projects to strategically engage alumnae and provide tangible benefits to current members. ▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂HOW DID I DO IT:CULTURE CHANGE: ➤ Increased number of alumnae paying annual dues by 2% and raised engagement scores of alumnae from 3% to 7%. ➤ Launched task force to determine rationale for low participation rates among alumnae that translated into decreasing revenue streams from membership fees and community events. ENGAGEMENT, VOLUNTEER PLAN: ➤ Raised volunteer retention rate to 90%. Restructured volunteer work activities into 4 key areas: Recruitment & Retention, Training & Development, Evaluation & Enrichment, and Recognition. ➤ Reviewed core practices and instituted training and recruitment processes to bring volunteers up to speed and create sense of ownership and partnership. CHANGE MANAGEMENT, COMMUNICATIONS: ➤ Piloted new processes and channels for disseminating information to alumnae and local chapters, including more frequent and personal connections.➤ Gathered buy-in and ambassadors for new approaches. Resulted in fewer issues when delivering tough messages since level-setting and decision-making rational had already been explained. Show less

• • 2006 - Aug 2022

  WHAT DID I DO:Tri Sigma National Chapter is dedicated to the ✹empowerment of women and the advancement of leadership skills for the betterment of local communities. My role as an organization leader includes ✹recruiting, hiring, and training leadership to ensure alignment to our changing philosophies and cultures and ✹marketing our values at conferences, conventions, and retreats. ▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂HOW DID I DO IT:UIFI FACILITATOR: ➤ Selected from competitive group to serve as facilitator at premier leadership conference for Undergraduate Interfraternity Institute. Focused on development of undergraduates and their leadership skills. ➤ Fostered heightened awareness of current event issues and helped students parlay their skills to confront issues and effect change in their local communities. OFFICER ACADEMY COACH: ➤ Served as individual/group coach and lead facilitator for groups ranging from 30-150 participants on issues such as Strengths Quest, values-based decision making, and membership recruitment. CONVENTION LEADER: ➤ Spearheaded curriculum and facilitated educational tracks at 4 major conventions on topics such as building partnerships, operations, and recruitment. KEYNOTE PRESENTER: ➤ Selected as lead speaker at 100+ leadership retreats and roadshows, addressing audiences ranging in size from 20-150. Wrote, delivered, and facilitated content at half and full day summits. Show less

• • 2006 - Aug 2022

  WHAT DID I DO: As part of my role as Director, I oversee ✹member experience for 90K individuals, including programming and volunteer management. To ensure consistent and professional customer interactions, I ✹overhauled training and development efforts and introduced a ✹diversity initiative to ensure inclusion of all members and alumnae. ▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂HOW DID I DO IT:DIVERSITY: ➤ Served as spokesperson for Diversity & Inclusion PR crisis situations. Took initiative to reach out to disgruntled individuals and provide unbiased responses and solutions. I supported the creation of a Diversity and Inclusion Task Force. TRAINING AND DEVELOPMENT: ➤ Created and facilitated training for over 50 chapters and teams of adult volunteers via on-site delivery, webinars, and phone calls. ➤ Wrote and delivered mentor training and new hire orientation programs for 30-50 people. Presented curriculums at national programs and Tri Sigma Conventions. ➤ Served as subject matter expert and reference contact. INDIVIDUAL LEARNING PLANS: ➤ Implemented programs across chapters to increase GPA scores by addressing needs of members as individual learners. ➤ Customized learning styles with assistance of campus resources (writing center, professors, and education counselors). ➤ Created tools—Chapter Snapshots and Chapter Support Plans—to analyze data and identify gaps in support. Show less



Ohio Distance and Electronic Learning Academy (OHDELA)

• English Teacher

  • 2004 - 2006

  WHAT DID I DO: OHDELA is an online, public school classroom setting for K-12 and special needs education. At OHDELA, teachers strive to empower students to be their best by enabling them to learn in ways that are right for them—at home, at their proper level, and at their own pace. My experience with OHDELA served to shape my future training and development career path. ▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂▂ HOW DID I DO IT: ➤ Served as one of the first teachers and professional staff members for new, non-traditional teaching model. Taught 350 students, including crafting lesson plans to support state standards, grading work through submitted projects, and identifying common trends in misunderstood concepts to redirect education. Show less