Senior Product Manager - Broker Experience

• Apr 2022 - Present

Product Manager - New Products

• Apr 2021 - Apr 2022

Product lead on the new products team to deliver exceptional software solutions to the Taft-Hartley industry. Product lead on the new products team to deliver exceptional software solutions to the Taft-Hartley industry.

Senior Product Manager - Consumer

• Dec 2018 - Apr 2021

• Launched full MVP SelfPay functionality that presented SelfPay products to 100,000+ employees during open enrollment and generated 50% more monthly gross premium revenue paid with credit/debit cards within 6 months after product launch. • Launched full MVP Quick Quote product to be sold as a mobile first carrier/broker quoting tool. • Launched full MVP Affordable Care Act reporting and management tool for HR admins to automate IRS reporting across their entire population.

Product Owner

• Sep 2015 - Dec 2018

• Independently develop in-depth knowledge of our existing Software as a Service products with an expertise in Agile project management processes • Take ownership of software features and drive them to completion—providing project management support • Conduct research by exploring clients’ needs directly with them or through other Benefitfocus associates • Conduct online research into other software products, industry trends, industry legislation, etc. • Define new software… Show more • Independently develop in-depth knowledge of our existing Software as a Service products with an expertise in Agile project management processes • Take ownership of software features and drive them to completion—providing project management support • Conduct research by exploring clients’ needs directly with them or through other Benefitfocus associates • Conduct online research into other software products, industry trends, industry legislation, etc. • Define new software functionality related to health insurance, employee benefits and human resources • Create well-organized, detailed business requirements documents and software design documents • Collaborate with the User Experience Group (UxG) to modify existing user interfaces or create new interfaces • Work with the Product Documentation team to create detailed release notes, help files, and other documents

Project Manager

• Jun 2013 - Sep 2015

• Responsible for developing and executing activities related to end-to-end project management, including project plans and schedules, scoping and requirements through implementation, deployment, and closure for a fast- paced SaaS organization. • Proactively monitor and report on execution of deliverables through all project phases with the ability to effectively work with all levels of staff (project and leadership teams as well as senior executives). • Excel at Client Relationship… Show more • Responsible for developing and executing activities related to end-to-end project management, including project plans and schedules, scoping and requirements through implementation, deployment, and closure for a fast- paced SaaS organization. • Proactively monitor and report on execution of deliverables through all project phases with the ability to effectively work with all levels of staff (project and leadership teams as well as senior executives). • Excel at Client Relationship Management by identifying new opportunities and establishes and strengthens relationships with clients. • Responsible for ensuring overall quality of the project and act as the escalation point of contact. • Ability to manage multiple tasks and projects and effectively prioritize as well as work independently to meet tight deadlines. • Actively demonstrates the ability to raise issues in a timely fashion while providing multiple alternatives to solve them including any associated impacts.

Project Manager

• Jun 2012 - May 2013

• Work closely with Product Management Team to analyze customers’ needs and incorporate them into product features. • Assist, support and coordinate within the Product Management Team to develop an industry leading SaaS product. • Manage the lifecycle of a project from concept to finish or obsolescence. • Manage projects involving cross-functional coordination to provide integrated products, services and solutions. • Provide roadmap and drive strategy as well as provided product… Show more • Work closely with Product Management Team to analyze customers’ needs and incorporate them into product features. • Assist, support and coordinate within the Product Management Team to develop an industry leading SaaS product. • Manage the lifecycle of a project from concept to finish or obsolescence. • Manage projects involving cross-functional coordination to provide integrated products, services and solutions. • Provide roadmap and drive strategy as well as provided product management deliverables on time. Show less • Work closely with Product Management Team to analyze customers’ needs and incorporate them into product features. • Assist, support and coordinate within the Product Management Team to develop an industry leading SaaS product. • Manage the lifecycle of a project from concept to finish or obsolescence. • Manage projects involving cross-functional coordination to provide integrated products, services and solutions. • Provide roadmap and drive strategy as well as provided product… Show more • Work closely with Product Management Team to analyze customers’ needs and incorporate them into product features. • Assist, support and coordinate within the Product Management Team to develop an industry leading SaaS product. • Manage the lifecycle of a project from concept to finish or obsolescence. • Manage projects involving cross-functional coordination to provide integrated products, services and solutions. • Provide roadmap and drive strategy as well as provided product management deliverables on time. Show less

Systems Analyst

• Mar 2011 - Jun 2012

Responsible for assisting PMO Lead in managing change control processes and their impacts on project plans of 30+ projects by identifying impact, likelihood, ownership, status and escalation. Ensure that all Project Management Office process and procedures are kept up to date Coordinates with PMO lead in preparing ad hoc presentations and other essential tasks as required. Provide support and guidance to Business Analysts, System Analysts and Project Managers. Review deliverables… Show more Responsible for assisting PMO Lead in managing change control processes and their impacts on project plans of 30+ projects by identifying impact, likelihood, ownership, status and escalation. Ensure that all Project Management Office process and procedures are kept up to date Coordinates with PMO lead in preparing ad hoc presentations and other essential tasks as required. Provide support and guidance to Business Analysts, System Analysts and Project Managers. Review deliverables at the final stage/phase of the project for completeness, accuracy, and CMMI Level 3 compliancy. Responsible for PMO planning and reporting function, ensuring reports on project data each month/phase are created and updated including monthly reporting, milestone tracking and variance on 30+ projects. Responsible for actively tracking the program performance metrics and cost to date to ensure that the work streams, deliverables/milestones and scope are being met on schedule. Crucial member of team consisting of management and upper management responsible for the strategic implementation of Microsoft Project Server across the Department of State. Perform CMMI compliancy reviews for other contractors trying to meet the Department of State compliancy standards. Show less Responsible for assisting PMO Lead in managing change control processes and their impacts on project plans of 30+ projects by identifying impact, likelihood, ownership, status and escalation. Ensure that all Project Management Office process and procedures are kept up to date Coordinates with PMO lead in preparing ad hoc presentations and other essential tasks as required. Provide support and guidance to Business Analysts, System Analysts and Project Managers. Review deliverables… Show more Responsible for assisting PMO Lead in managing change control processes and their impacts on project plans of 30+ projects by identifying impact, likelihood, ownership, status and escalation. Ensure that all Project Management Office process and procedures are kept up to date Coordinates with PMO lead in preparing ad hoc presentations and other essential tasks as required. Provide support and guidance to Business Analysts, System Analysts and Project Managers. Review deliverables at the final stage/phase of the project for completeness, accuracy, and CMMI Level 3 compliancy. Responsible for PMO planning and reporting function, ensuring reports on project data each month/phase are created and updated including monthly reporting, milestone tracking and variance on 30+ projects. Responsible for actively tracking the program performance metrics and cost to date to ensure that the work streams, deliverables/milestones and scope are being met on schedule. Crucial member of team consisting of management and upper management responsible for the strategic implementation of Microsoft Project Server across the Department of State. Perform CMMI compliancy reviews for other contractors trying to meet the Department of State compliancy standards. Show less

Assistant Project Manager

• Jun 2008 - Feb 2011

Worked closely with Project Managers to drive projects from conception through completion. Provided ongoing project coordination and process development support to project managers and internal teams to ensure the company is meeting the requirements for CMMI Level 3 compliance. Consult with clients to identify key requirements, define project scope, develop project plans and schedules and help ensure milestones are met according to schedule, provides leadership to internal teams on… Show more Worked closely with Project Managers to drive projects from conception through completion. Provided ongoing project coordination and process development support to project managers and internal teams to ensure the company is meeting the requirements for CMMI Level 3 compliance. Consult with clients to identify key requirements, define project scope, develop project plans and schedules and help ensure milestones are met according to schedule, provides leadership to internal teams on projects and daily production issues. Facilitate issues resolution. Prepare and present timely status reports to clients and internal senior management. Collaborate with clients, third party software partners and internal teams to develop and launch product enhancements that generate additional revenue opportunities. Initiated along with Project Managers a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management. Aides Project Managers with change requests and client concerns, and works closely with department team leads to prioritize issues and coordinate troubleshooting efforts. Work closely with Project Managers to conduct resource planning and budgeting; track costs to ensure adherence to budgetary limitations. Show less Worked closely with Project Managers to drive projects from conception through completion. Provided ongoing project coordination and process development support to project managers and internal teams to ensure the company is meeting the requirements for CMMI Level 3 compliance. Consult with clients to identify key requirements, define project scope, develop project plans and schedules and help ensure milestones are met according to schedule, provides leadership to internal teams on… Show more Worked closely with Project Managers to drive projects from conception through completion. Provided ongoing project coordination and process development support to project managers and internal teams to ensure the company is meeting the requirements for CMMI Level 3 compliance. Consult with clients to identify key requirements, define project scope, develop project plans and schedules and help ensure milestones are met according to schedule, provides leadership to internal teams on projects and daily production issues. Facilitate issues resolution. Prepare and present timely status reports to clients and internal senior management. Collaborate with clients, third party software partners and internal teams to develop and launch product enhancements that generate additional revenue opportunities. Initiated along with Project Managers a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management. Aides Project Managers with change requests and client concerns, and works closely with department team leads to prioritize issues and coordinate troubleshooting efforts. Work closely with Project Managers to conduct resource planning and budgeting; track costs to ensure adherence to budgetary limitations. Show less