Events Manager

• Nov 2018 - Present

*Manage the entire event process from introduction and sales to execution. *Directed private events ranging from small meetings of 30 attendees to large galas of over 1,000 *Planned and budgeted for internal private events like the Texas Aviation Hall of Fame, Members Only Events, and Wings Over Houston *Partnered with other departments like Development and Education to execute events for the public *Manage the entire event process from introduction and sales to execution. *Directed private events ranging from small meetings of 30 attendees to large galas of over 1,000 *Planned and budgeted for internal private events like the Texas Aviation Hall of Fame, Members Only Events, and Wings Over Houston *Partnered with other departments like Development and Education to execute events for the public

Assistant General Manager

• Feb 2015 - Present

Sommelier

• Dec 2014 - Jan 2015

• Organized a 180 item wine list, analyzing sales data and guest trends to narrow down to 100 items. • Managed the wine and champagne aspect of all private parties, communicating with hosts regarding their needs and vendors with their inventory, making comparable substation changes if necessary. •Trained the 14 server and 3 bartending staff in daily preshift meetings and weekly staff meetings on sales pushes, new inventory, and varietal/region education. • Guided guests during service to the best wine selection based upon their needs, focusing on food pairing and preferred flavor profile than price. Show less

Service and Wine Manager

• Sep 2014 - Dec 2014

• Overhauled the entire 150 item wine list, accomplishing the following goals: • Removed and replaced the majority of the list to be items aligned with the trends of the clientele base and have all By the Glass Offerings to have a minimum 85 score with Wine Spectator/The Wine Enthusiast and all By the Bottle Offerings to be 90 points plus. • Established a champagne list to pair with our vast sushi offerings. • Created a dessert wine list, a first for the restaurant. • Lowered the cost to menu price ratio from an excessive 5.5-6 times increase to a more consumer friendly 1.7-2.5 • Started a weekly mandatory wine training course for all servers and bartenders • Hired, trained, disciplined, and directed a team of 12 servers, 4 hostesses, and 3 bussers through training, on the spot management, and scheduling. • Rewrote and initiated the restaurant’s entire staff handbook, procedure guide for all Front of House staff, and Front of House training manual • Integrated the restaurant’s first Front of House par list for all needed paper goods, plateware, and disposables. Show less

Assistant General Manager

• Oct 2013 - Aug 2014

• Directed a team of twelve servers, three hostesses, and five barbacks/bussers through scheduling, training, and on the spot management. • Handled cash through nightly closing reports, cash reconciliation, and control of comps, void, and service recovery • Streamlined processes for improvement by updating outdated cleaning check lists, installing a weekly deep cleaning chart, and assigning tasks to the team in accordance with their strengths. • Oversaw daily routine activities within facility, including maximizing revenue through reservation placement and table turns, food quality control by working the expo line, and interacting with guests during their visit. Show less

Hospitality Manager

• Sep 2012 - Sep 2013

• Assisted in the opening process for the first TopGolf in Houston • Handled cash through daily reconciliation, control of comps, void, and service recovery • Worked with Guest Services Manager to create a standard training manual for the Guest Services team • Successfully scheduled and managed a staff of 60 individuals within the department • Oversaw daily routine activities within the complex, to maintain quality service by enforcing quality and customer service standards with a focus on achieving true hospitality Show less

Assistant Director

• Jul 2010 - Jan 2012

• Created and implemented new resident assistant hiring process that involved student staff for the first time. • Partnered with officials from the University of Houston to create a more enhanced living, learning community. • Successfully assisted in leasing all 634 bed spaces to reach max occupancy every semester. • Directed a team of 5 resident assistants, a marketing assistant, and an office manager through semester training, weekly meetings, and on the job instruction. • Scheduled a yearly calendar of programs based on a Live, Learn, Grow model for 634 residents- 66 programs total. Show less

Senior Community Assistant

• Aug 2009 - Jul 2010

• Created move-in plan for the property's first ever move in weekend, successfully moving in 874 residents • Directed a team of 8 resident assistants and 6 front desk assistants through semester training, weekly meetings, and on the job instruction. • Created and maintained the Calhoun Loft Twitter Feed and facebook page- the first of its kind at the University of Houston. • Hosted events and programs for residents based on a six-prong programming model that included points like advocacy, spirituality, togetherness and health/safety. • Partnered with university departments including the Wellness Center, the Writing Center, and Counseling Services to create programs to enhance the resident's college experience and encourage academic success. Show less