Experience

Municipalité de La / The Nation Municipality

• Canada
• Government Administration
• 1 - 100 Employee

• Deputy Clerk

  • Nov 2019 - Present

• Administrative Secretary

  • Aug 2014 - Nov 2019

  Departments: Administration / Clerk, Communication, Treasury and RecreationExperience in creating Council meeting agendas and minutes; taking minutes during various internal meetings; updating website content; managing social media platform (Facebook); worked towards establishing brand and on marketing material; implemented and set up a communication system to reach residents by email, SMS and /or telephone call; managing the rentals for the community centres and arena; set up new community centre management program; reception; and supporting the treasury department as needed.



Optométrie Rockland Optometry

• Canada

• Optometrist Assistant and Office Manager

  • Nov 2011 - Aug 2014

  - Managed employee schedules and optometrist appointments; - Met and maintained good relationships with suppliers; - Managed special projects, such as: created master price lists, assembled policies and procedures of the company; - Greeted patients when they arrived and made sure their information was up to date; - Performed pre-test for patients; - Explained different products available and sold frames, lenses and contact lenses; - Managed patient complaints; - Managed the product inventory' - Trained new employees. - General administrative tasks: answering the phone, answering patients' questions, and filing.



Reliance Protectron

• Canada
• Security and Investigations

• Monitoring Operator and Emergency Services & False Alarm Coordinator

  • May 2009 - Nov 2011

  Emergency Services False Alarm Coordinator May 2011 - November 2011  Receive complaints from customers due to false alarms and review if procedures were followed correctly;  Determine if procedures were followed correctly and if a refund was warranted;  Liaise between the various emergency agencies across Canada, our company and our clients. Senior Monitoring Operator January 2011 - May 2011  Provide support to the National Chief for the management of monitoring operators across Canada.  Manage monitoring and technical services during the night shift.  Manage customer complaints.  Performed duties of Monitoring Operator. Monitoring operator May 2009 - January 2011  Monitor security alarms and follow protocols and procedures.  Prioritize incoming calls and alarm processing.  Notify the appropriate agencies by following company policies and procedures as well as specific instructions from the client.  Train new employees.  Transfer calls to the appropriate department.  Basic technical support.