Aileen Grasso

Director of Operations at Evolution Health
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Scranton Area
Languages
  • Spanish Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Limited working proficiency
Skills

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Bio

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Credentials

  • BLS for Healthcare Providers (CPR and AED)
    American Heart Association
    Mar, 2019
    - Nov, 2024
  • Cloud on Board: Google Cloud Platform Fundamentals
    Google
  • Lab Safety Training with Hazmat Spill Response
    UC Merced

Experience

  • Evolution Health
    • Mexico
    • Medical and Diagnostic Laboratories
    • 1 - 100 Employee
    • Director of Operations
      • Feb 2023 - Present

      • Oversee the strategy and operations of the sales, production and customer service teams in USA and Mexico recently achieving a 20% increase in order accuracy and a 15% boost in customer satisfaction. • Consistently set and met weekly appointment goals, showcasing a results-oriented approach to driving team performance. • Embraced the opportunity to work remotely full-time with an international team, showcasing the ability to excel in a dynamic and flexible work environment. • Oversee the strategy and operations of the sales, production and customer service teams in USA and Mexico recently achieving a 20% increase in order accuracy and a 15% boost in customer satisfaction. • Consistently set and met weekly appointment goals, showcasing a results-oriented approach to driving team performance. • Embraced the opportunity to work remotely full-time with an international team, showcasing the ability to excel in a dynamic and flexible work environment.

  • CTK Biotech, Inc.
    • United States
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Sales Operations Manager-International Sales
      • Oct 2021 - Feb 2023

      • Deliver reports on sales department KPIs and global sales progress, providing valuable insights to the executive team.• Generate and monitor sales forecasts against actual demand to facilitate materials planning and inventory management.• Develop and implement procedures for the sales team, including maintaining up-to-date CRM systems and signed distribution agreements.• Collaborate with the product marketing team to ensure email campaigns and content creation align with sales team KPIs, optimizing lead generation.• Conduct regular meetings with the sales team to identify and solve internal challenges and facilitate problem-solving.• Identify and overcome operational hurdles to improve sales performance, driving growth and profitability.• Coordinate with production units to ensure seamless order processing at all times, delivering exceptional customer experience.• Plan and execute promotional events to increase sales volume and build brand awareness.• Mentor, train and supervise assigned sales employees, leveraging various systems including databases, CRM systems, and sales operations tools to increase efficiency and productivity. Show less

    • Senior Account Manager-International Sales
      • Jul 2020 - Oct 2021

      • Cultivate high level relationships with all accounts, ensuring high quality service and on time delivery of orders• Work closely with cross functional teams for the execution of individual account growth objectives• Achieve quarterly revenue targets for assigned region• Prepare quarterly sales forecasts for direct accounts • Contribute to the Training and development of Account Manager and CSR staff• Monitor and Champion key sales objectives and sales team objectives set quarterly Show less

    • Account Manager-International Sales
      • Aug 2019 - Jul 2020

      • Account Manager for Central and South America, Indian Sub-Continent, Africa and Middle East Regions.• In charge of cultivating high level relationships, increase sales via new product introduction and consultative selling.• Work closely with cross functional teams for the execution of individual account growth objectives.

  • BORO Industries
    • Greater San Diego Area
    • Business Development Associate
      • Aug 2017 - Aug 2019

      • Established influential industry partnerships with multiple manufacturers overseas, enabling seamless private labeling of pill organizers and pill cutters, driving a remarkable 20% expansion in product offerings. • Collaborated closely with manufacturers to track and analyze lot histories, proactively identifying trends and discrepancies related to product returns, leading to a 25% reduction in return rates. • Ensured flawless operations by diligently monitoring daily sales, meticulously maintaining optimal inventory levels, and proactively placing orders to ensure uninterrupted product availability. Show less

  • Golden Valley Health Centers
    • United States
    • Hospitals and Health Care
    • 300 - 400 Employee
    • Culture Broker
      • May 2015 - Aug 2017

      • Validated and sorted data to evaluate provider performance at the end of each month, enabling targeted interventions and continuous improvement in service delivery. • Scheduled daily appointment reminder and no-show calls for 7 Behavioral Health Providers, ensuring optimal patient attendance and continuity of care. • Performed diligent tracking of behavioral health program data, meticulously monitoring and analyzing outcomes aligned with established department goals. • Validated and sorted data to evaluate provider performance at the end of each month, enabling targeted interventions and continuous improvement in service delivery. • Scheduled daily appointment reminder and no-show calls for 7 Behavioral Health Providers, ensuring optimal patient attendance and continuity of care. • Performed diligent tracking of behavioral health program data, meticulously monitoring and analyzing outcomes aligned with established department goals.

  • Medtronic
    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Intern
      • Jan 2013 - Dec 2013

      • Conducted comprehensive data review and diligently prepared trend analysis reports in accordance with established procedures, contributing to informed decision-making and process improvement initiatives. • Exhibited an exceptional commitment to the adherence of Standard Operating Procedures (SOPs) while meticulously preparing samples for testing ensuring impeccable accuracy and reliability of results. • Engaged in close collaboration with manufacturing operators to ensure thorough inspection of finished product, upholding the utmost standards of quality control. Show less

Education

  • University of California, Merced
    Bachelor of Science - BS, Cell/Cellular and Molecular Biology
    2011 - 2017
  • Mater Dei Catholic High School of San Diego
    High School Diploma
    2007 - 2011

Community

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