Aileen Salva

Marketing Support at Robobai
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Contact Information
us****@****om
(386) 825-5501
Location
Pateros, National Capital Region, Philippines, PH

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Credentials

  • Customer Service: Handling Abusive Customers
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Customer Service: Problem Solving and Troubleshooting
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Strategic Planning Foundations
    LinkedIn
    Feb, 2021
    - Nov, 2024

Experience

  • RobobAI
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Marketing Support
      • Jan 2021 - Present

      Reports to Sales & Marketing team, posts content from Wordpress using Zoho Marketing Hub to our website, Zoho CRM and Socials, Update revisions on Hubspot Homepage account, made landing pages, Campaigns for FB, Twitter and Linkedin and Email. Research and Lead generation specialist Reports to Sales & Marketing team, posts content from Wordpress using Zoho Marketing Hub to our website, Zoho CRM and Socials, Update revisions on Hubspot Homepage account, made landing pages, Campaigns for FB, Twitter and Linkedin and Email. Research and Lead generation specialist

  • Bhagis International Trading Corporation
    • Makati, National Capital Region, Philippines
    • Customer Service Supervisor
      • Jan 2017 - Mar 2020

      Oversee the performance of customer service representatives and service satisfaction rate of customers (post sales performance) Handles Beko facebook page for customer inquiries and immediate response /feedback on status concern Coordinates with a third party and logistic team for fast and accurate deliveries Oversee the performance of customer service representatives and service satisfaction rate of customers (post sales performance) Handles Beko facebook page for customer inquiries and immediate response /feedback on status concern Coordinates with a third party and logistic team for fast and accurate deliveries

  • City Super Inc-Landmark
    • Quezon City, National Capital Region, Philippines
    • Customer Service Supervisor
      • Mar 2012 - Sep 2016

      Customer Service Dept-2015-2016 General repeat business by developing and maintaining a strong team devoted to rendering best customer service. Efficiently resolve problems or concerns to the satisfaction of all involved parties. Approves return merchandise items in good condition prior transaction. Men’s Accessories/ S Gym Dept. Landmark -2015-2016 Directed and motivated staff of 12 regular outright and 50+ consignor employees. Monitor daily sales and customer service performance. Set aggressive yet realistic goals to ensure success. Daily briefing and check manpower prior start of operation. Counter/Checking Dept. Landmark- 2012- 2015 Trains, motivates and evaluates staff. Monitor daily scheduling and ensure plantilla are complete in their assigned POS counter. Show less

  • Executive Optical
    • Quezon City, National Capital Region, Philippines
    • Customer Care Officer
      • Sep 2011 - Mar 2012

      Reported directly to the CEO for the daily evaluations of staff upon store visits. Ensure corporate goals are met and exceeded, focusing on merchandising, visual presentation, staff development especially in customer service Reported directly to the CEO for the daily evaluations of staff upon store visits. Ensure corporate goals are met and exceeded, focusing on merchandising, visual presentation, staff development especially in customer service

  • Figaro, Macareola Marie Foods Inc.
    • Marikina, National Capital Region, Philippines
    • Store Manager
      • 2010 - 2011

      Overall in-charge of store operation. Assign employees to specific duties to best meet the needs of the store. Recruit, interview, hire, train and evaluate sales personnel. Schedule and lead weekly store meetings for all employees. Completed profit and loss summary report performance. Overall in-charge of store operation. Assign employees to specific duties to best meet the needs of the store. Recruit, interview, hire, train and evaluate sales personnel. Schedule and lead weekly store meetings for all employees. Completed profit and loss summary report performance.

  • Shakeys, International Family Food Service Inc.
    • Makati, National Capital Region, Philippines
    • Management Trainee
      • 2007 - 2008

      Assign employee schedules and designate tasks, check manpower regularly. Daily input of profit and loss performance. Ensures customer service satisfaction and sales targets are met. Assign employee schedules and designate tasks, check manpower regularly. Daily input of profit and loss performance. Ensures customer service satisfaction and sales targets are met.

Education

  • Lyceum of the Philippines University
    Bachelor of Arts - BA, Mass Communication/Media Studies
    1999 - 2004
  • Central Colleges of the Philippines
    Doctor of Medicine - MD, Optometry
    1998 - 1999

Community

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