Experience

Health Alliance Plan

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor of Individual & Medicare Sales Operations

  • Dec 2021 - Present

• Project Coordinator - Medicare & Individual Sales

  • Oct 2020 - Dec 2021

• Sales Operations Administrator - Medicare & Individual Sales

  • Apr 2018 - Oct 2020

• Administrative Assistant - Medicare Sales

  • Sep 2016 - Apr 2018



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Facilities Coordinator

  • Feb 2015 - Sep 2016

  - Ensure daily operations of the MTC run smoothly - Monitor facility assets and update / tend to specific areas accordingly - Manage event details and set up for daily executive engagements with customers - Finalize post event administration and analyze customer evaluations - Communicate customer satisfaction to MTC Directors after each event - Assist customers and MTC Directors with needs during each event - Be available to caterers before normal business hours to direct and assist with set up - Inventory control and reordering when facility items drop to a specified amount



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Facilities Coordinator

  • Feb 2015 - Sep 2016



United Home Services

• Livonia, MI

• Millworks Expeditor

  • Jun 2014 - Mar 2015

  - Efficiently run my district by being available to my installers to ensure quality and success with customers during installation period - Manage calendar for direct Supervisor and train new expeditors - Schedule installs and repairs for all Metro Detroit Home Depot door installations - Take lead on all issues that might occur on the job site - Handle purchase orders, input change orders and additional budgeting - Coordinate meeting and training events for installers and associates - Collaborate with Home Depot associates to ensure installs run smoothly - Following up with customers to ensure satisfaction - Train all new employees for expediting positions



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Head Cashier

  • Mar 2006 - Nov 2013

  - Provide customer service as Department Captain by greeting and assisting customers, responding to inquiries and filter complaints - Plan work schedules and keep record of employees’ work schedules and time cards - Member of our In Focus Team, Employee Committee and Kids Workshop Captain for 5 Years. - Direct and supervise employees engaged in sales, reconciling cash receipts and performing services for customer. - Inventory stock and reorder when inventory drops to a specified level - Instruct staff on how to handle difficult and complicated transactions - Assign employees to specific duties and enforce safety, health and security rules - Establish and implement policies, goals, objectives and procedures for their department - Receive payment by cash, check, credit cards, vouchers or automatic debits - Customer service on all levels - Monitor stations to ensure that cash is properly dispensed and department is staffed appropriately. - Daily reports, metrics, observed and coached cashiers and associates based on performance - Coaching and training peers and floor personnel - Organized and lead store in community event projects. Applied for Grants and lead my own large community projects. Averaged 30 Volunteer days, and over 160 hours of volunteering a year with Home Depot’s Team Depot Organization.