Experience

WindshieldHUB.com

• United States
• Automotive
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2023 - Present

  Customer Service Representative at WSH. Handling customer’s inquiries, and providing best resolution. Handling inbound & outbound calls, email and SMS. Customer Service Representative at WSH. Handling customer’s inquiries, and providing best resolution. Handling inbound & outbound calls, email and SMS.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2021 - Present

  • Trained for Healthcare account.• Identify and assess member’s needs and inquiry to health benefits and coverage. • Answer Back office (emails), Outbound and Inbound medical concerns.• Resolve product or service problems by clarifying the customer’s complaint/issue, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

• Technical Support Specialist

  • Mar 2020 - Dec 2020

  • Resolve customer’s complaint via phone, email, or social media• Work with technical support managers to ensure proper technical support is being delivered• Troubleshooting, analyzing technology such as iPhone, iPad, Macbook/Laptop, AirPods & Apple Watch



WNS Global Services SA

• South Africa
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jan 2018 - Feb 2020

  • Trained for Travel Account. • Book, Change, Cancel hotel and car reservations. • Assist changes on customer’s flight ticket or travel. • Trained for Travel Account. • Book, Change, Cancel hotel and car reservations. • Assist changes on customer’s flight ticket or travel.