Experience

Kamehameha Schools

• Education
• 700 & Above Employee

• ITD Coordinator

  • Jun 2007 - Present

  Responsible for the total logistical support of Information Technology Division and contractors which includes facilities management, administrative & personnel management, budget contract and project management. Supervises, trains, and directs the work of clerical hire(s) in support of division administrative requirements. Assists with managing projects as given by the IT Director. Provides analysis and coordination of work-schedule and working requirements to the division director, department managers, and ITD staff (130) and contractors (10), i.e., coordinate and arrange meetings, appointments and special events as well as working out scheduling conflicts. Schedules and manage conference rooms for required meetings. Manages daily communication of information to the IT Division Directors and Managers. Manages timekeeping records of staff and to ensure accuracy of daily attending (sick/vacation, etc) records and work hours charged. Extensive preparation of travel arrangements as required for IT Division Director/staff for both business travel and/or staff development travel which may include coordinating travel for vendor consultants that are scheduled to work with ITD Directors/Managers. Assures that the necessary travel expense report is complete within the timeframe required as stated in our KS policy. Work with vendors as required for attendance to a staff development and/or seminar/conferences for IT Division Director and/or staff. Supervises administrative temporary hire(s) in support of Kapalama Campus and Kawaiaha`o Plaza to include administration tasks involving invoice processing, monitoring and tracking PR's and PO's and other responsibilities as assigned. Show less



Title Guaranty of Hawaii

• Honoluly, HI

• Help Desk Administrator

  • Jun 1999 - Aug 2006

  Serve as the initial point of contact for resolution of desktop/workgroup-related problems in a 600-user environment. Identifies, troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows XP, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals. Responds to telephone calls, e-mail and personnel requests for technical support. Excellent problem solving abilities and strong oral and written communication skills. Documents, tracks and monitors the problem to ensure a timely resolution. Responds to problems effectively and efficiently. Excellent interpersonal and coordination skills, strong telephone and customer service skills, coordinate multiple assignments and prioritize tasks on a daily basis, computer trouble-shooting in areas of computer operations and related areas. Has knowledge of commonly-used concepts, practices, and procedures. Technical Achievements: • Responds quickly to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier. • Setup workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software. • Created internal intranet for employees which improved the ability to access current information. • Conducted research on proposed system upgrades and identified potential incompatibilities that lead to alternative system purchase. • Plan and lead evaluation and purchasing of BMC TrackIt Help Desk software including Asset Inventory management module. Implemented software use to entire organization. Show less