Experience

tawk.to

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Chat Support QA

  • Aug 2022 - Present

• L1 Chat Support

  • Dec 2019 - Present

  Level 1 Chat support agentAnswers inquiries via chat for different businesses ranging from E-Commerce, Legal, Retention, Sales.

• Training and Development (L1)

  • Sep 2022 - Present



Freelance

• Content Writer/ Amazon Product Press Release

  • Feb 2019 - Present

  Writes researched articles for topic provided by the employer with not less than 750 words;Write Press Release articles for Amazon products. Books to be sold in Amazon are the majority of those given reviews.

• Virtual Assistant

  • Nov 2018 - Jan 2019

  Write reviews for the latest make-up brands released in the market as requested by employer for her personal blog;Locates various social media influencers and information or URL of their works are collated and entered in a spreadsheet for the employer to contact them;Administrative works such as updating employer’s Google Calendar, email management, and record keeping.



Ambulnz, LLC

• United States

• Human Resources Associate

  • Feb 2019 - Dec 2019

  Handles all facet of the Human Resource department for a healthcare account based in the United States Was mainly tasked as the Medical Recruiter. Main incharge in the Recruitment for Medical Coders/Billers, Insurance Verifiers, Data Management team, Quality Analysts, and other pertinent jobs in a healthcare account Conducts interviews, reviewing resumes, and making sure that the company was paired with the right candidate for the role Communicate the needs of the Consultants ensuring that requests are handled efficiently in a timely manner Show less



Tomedes

• Israel
• Translation and Localization
• 1 - 100 Employee

• Project Manager

  • May 2019 - Nov 2019

  Analyzing customer needs • Preparing price quotations • Assigning vendors/translators • Performing quality checks • Delivering translations to clients • Monitoring and controlling project status • Serving clients and translators via email, chat and phone Analyzing customer needs • Preparing price quotations • Assigning vendors/translators • Performing quality checks • Delivering translations to clients • Monitoring and controlling project status • Serving clients and translators via email, chat and phone



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2017 - Jul 2018

  Handles customer inquiries for a food delivery service based in the UK Answers inquiries via Call, Chat, and Email Inquiries range from order status, rider location, change order, refunds, etc Handles customer inquiries for a food delivery service based in the UK Answers inquiries via Call, Chat, and Email Inquiries range from order status, rider location, change order, refunds, etc



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Apr 2016 - Oct 2017

  Handles customer technical support inquiries based in Australia for mobile phones through Chat and Voice. Troubleshoot mobile phones online and provides information for the nearest location of authorized technicians for issues that cannot be resolved online. Handles customer technical support inquiries based in Australia for mobile phones through Chat and Voice. Troubleshoot mobile phones online and provides information for the nearest location of authorized technicians for issues that cannot be resolved online.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Retention Specialist

  • Sep 2015 - Mar 2016

  Generally work on the phone, receiving phone calls from existing customers and make sure that they are kept happy with the company. Makes sure that customers are retained for those who wish to cancel their subscription to the company products and services for a variety of reasons. Generally work on the phone, receiving phone calls from existing customers and make sure that they are kept happy with the company. Makes sure that customers are retained for those who wish to cancel their subscription to the company products and services for a variety of reasons.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Professional

  • Jan 2015 - Sep 2015

  Tier 3 Technical Support Escalation for a Satellite TV company based in the US. Arrange the schedule for technician dispatch. Handles frontline customer Billing inquiries and basic troubleshooting for a Satellite TV company based in the US. Provides customer the information gathered by the company, such as receipts, or other financial records and calculate what charges are due. Ensures that customers are charged appropriately and makes sure that the customer disputes are addressed. Ensures that upselling of premium channels are pitched for every qualified customer accounts. Show less



Greaseless Food Corporation

• Region X - Northern Mindanao, Philippines

• Human Resources Officer

  • Jan 2013 - Dec 2013

  In charge of: Employee assessment, Recruitment, Payroll Employee seminars and training Company employee communication; Compensation and benefits administration and recordkeeping; Employee safety, welfare, wellness, and health reporting; Employee services; Maintaining employee files and the HR filing system In charge of: Employee assessment, Recruitment, Payroll Employee seminars and training Company employee communication; Compensation and benefits administration and recordkeeping; Employee safety, welfare, wellness, and health reporting; Employee services; Maintaining employee files and the HR filing system



San Jose Tagarda and Yap Law Firm

• Region X - Northern Mindanao, Philippines

• Executive Secretary/Paralegal

  • Jan 2012 - Dec 2012

  Maintain schedules and calendars; Arrange and confirm appointments; Organize internal and external events; Handle incoming mail and other material; Set up and maintain filing systems; Collate information; Maintain databases; Communicate verbally and in writing to answer inquiries and provide information; Liaison with internal and external contacts; Coordinate the flow of information both internally and externally; Operate office equipment. Maintain schedules and calendars; Arrange and confirm appointments; Organize internal and external events; Handle incoming mail and other material; Set up and maintain filing systems; Collate information; Maintain databases; Communicate verbally and in writing to answer inquiries and provide information; Liaison with internal and external contacts; Coordinate the flow of information both internally and externally; Operate office equipment.



The Writing Scrib

• United States

• Content Writer

  • Jan 2010 - Dec 2010

  Writes researched articles for topics provided by the employer. Articles provided may range from 5-10 per week on an average; Topics included will range from household materials to animal diseases or to anything that the employer will provide. Writes researched articles for topics provided by the employer. Articles provided may range from 5-10 per week on an average; Topics included will range from household materials to animal diseases or to anything that the employer will provide.