Experience

InterHealthcare

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Project Coordinator

  • Mar 2022 - Present



Core Healthcare Group

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Executive Assistant

  • May 2017 - Jun 2022

• Site Administrator

  • Sep 2016 - May 2017



Vizion Projects

• New Zealand
• Civic and Social Organizations
• 1 - 100 Employee

• Project Administrator

  • Apr 2016 - Aug 2016



Retail Food Group

• Australia
• Retail
• 200 - 300 Employee

• Learning - Franchisee Support Manager

  • Jul 2015 - Apr 2016

• HR Integration Coordinator

  • Mar 2015 - Jul 2015

• Training Coordinator

  • Apr 2014 - Mar 2015

  • Personal Assistant to National Training Manager• Department administration management (mail, stationery, printing) • Maintenance and distribution of training materials • Management of the online training portal for all brands and corporate stakeholders • Department contact point for internal and external customers • Ensure appropriate development of new franchisee training schedules and programs to increase trainee outcomes and achieve business outcomes• Outlook calendar management and room/venue bookings • Effective coordination, documentation and completion of assigned project management functions • Maintenance of Project Management database• Customer service including client liaison and problem solving• Monitoring numerous training mailboxes• Actioning all customer training enquiries within 24 hours of receipt• End of Month Accruals• Monthly Compliance reporting for the business• Issuing certificates for completed courses• New and existing franchisee training feedback collation• Correspondence with Legal Department and Brand heads• Business Development Manager support • User profile maintenance via online Learning Management System• Data entry including the use of in-house Microsoft Word, Excel and E-mail

• Training Administrator

  • Mar 2013 - Apr 2014

  • Customer service including client liaison and problem solving• Monitoring numerous training mailboxes• Actioning all customer training enquiries within 24 hours of receipt• End of Month Accruals• Monthly Compliance reporting for the business• Issuing certificates for completed courses• New and existing franchisee training feedback collation• Correspondence with Legal Department and Brand heads• Training schedules and room bookings• Business Development Manager support • Online Learning Management System content updates and general administration• User profile maintenance via online Learning Management System• New Franchisee document creation• Data entry including the use of in-house Microsoft Word, Excel and E-mail



Bank of Queensland

• Australia
• Financial Services
• 700 & Above Employee

• Learning & Development Officer

  • Jun 2012 - Mar 2013

  • Customer service including client liaison and problem solving• Monitoring numerous training mailboxes• Actioning all customer training enquiries within 2 hours of receipt• Preparing and collection training enrolment materials• Liaising with Registered Training Office and Apprenticeship Centres• Monitoring ongoing training requirements for Cert III in Financial Services & Cert IV in Frontline Management • Monitoring Tier 1 and Tier 2 progress for all staff• Maintaining Training Calendars• Arranging Travel & Accommodation for all interstate staff• Ordering catering for training courses• Monthly Compliance reporting for the business• Issuing certificates for completed courses• Data entry including the use of in-house Microsoft Word, Excel and E-mail.

• Human Resources Administration

  • Jan 2011 - Jun 2012

  • Customer service including client liaison and problem solving• Preparing new corporate employee contracts• Preparing offer letters for internal transfers, promotions, secondments• Preparing final documents for resignations• Assisting the branch network with vacancy advertisements• Ensuring all branch movements are updated with ASIC• Ordering and reviewing background checks for all staff.• General office assistance – filing, reception• Data entry including the use of in-house Microsoft Word, Excel and E-mail.

• Senior Customer Service Officer

  • Jun 2006 - Dec 2010

  • Supervision and training of staff• Customer service including client liaison, problem solving • Initial identification of customer needs • Customer accounts management• Ability to meet deadlines and complete processes in a timely manner unsupervised • Lending application processing (Personal loans & Credit Cards)• Data entry including the use of in-house Bank Financial software, Microsoft Word, Excel and E-mail• Cash handling• Balancing of books• Filing• General document management including account applications