Experience

The Tekk Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Oct 2022 - Present



The Doctors Laboratory

• United Kingdom
• Medical Practices
• 500 - 600 Employee

• Head of Sample Reception

  • Sep 2020 - Oct 2022

  • Managing a team of 150 staff members.• Responsible for contractual turnaround times being met and quality standards maintained.• Implementing key performance indicators and ensuring each service section continually improves.• Overseeing recruitment, management and development of the team. • Maintaining excellent relationship with clients. • Managing a team of 150 staff members.• Responsible for contractual turnaround times being met and quality standards maintained.• Implementing key performance indicators and ensuring each service section continually improves.• Overseeing recruitment, management and development of the team. • Maintaining excellent relationship with clients.



Health Services Laboratories

• United Kingdom
• Medical Practices
• 200 - 300 Employee

• Sample Reception Manager

  • Jul 2017 - Sep 2020

  • Day to day management of a 24/7 pre-analytical service for Blood Sciences and Microbiology.• Managing a team of 35 staff members along with maintaining core HR policies such as absence reporting, recruitment and payroll.• Able to investigate thoroughly and resolve complaints whilst keeping an excellent relationship with the client. • Day to day management of a 24/7 pre-analytical service for Blood Sciences and Microbiology.• Managing a team of 35 staff members along with maintaining core HR policies such as absence reporting, recruitment and payroll.• Able to investigate thoroughly and resolve complaints whilst keeping an excellent relationship with the client.



The Doctors Laboratory

• United Kingdom
• Medical Practices
• 500 - 600 Employee

• Deputy Sample Reception Manager

  • Jul 2016 - Jul 2017

  • Responsible of the development and monitoring of training in the department.• Managing a team of 50 staff members.• Ensuring all documentation including Standard Operating Procedures (SOP’s), Health & Safety, Risk Assessments, Quality Management and Information Security documents are up to date.• Participated in frequent quality meetings, ability to conduct audits and use Q-pulse to maintain UKAS standards.

• Sample Reception Supervisor

  • Jul 2014 - Jul 2016

• Medical Laboratory Assistant

  • Nov 2011 - Jul 2014