Experience

Red Door Recruitment

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant - Temp Desk Manager

  • Mar 2023 - Present

  We are a passionate, fun, dedicated team working together in a successful independent company in the heart of St. Albans. Over the last 16 years, we've gained an outstanding reputation for our excellent customer service and dedication to both clients and candidates. My roles at the Temporary Desk Manager: - Account managing our extensive existing clients base, coupled with identifying new contacts and developing business. - Supporting local clients with bookings for temp office staff, ranging from 1 week to 6 months. - Sourcing staff for work, writing job adverts and interviewing. Show less


Chiltern Physiotherapy
• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee
• Operations Manager

  • Sep 2022 - Feb 2023


Hello Student®

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Deputy Multi-Site Manager

  • Jan 2022 - Sep 2022

  After an internal promotion, I managed 7 student accommodation buildings across inner and greater London with a net worth of £6 million. I supported the Multi-Site Manger to ensure smooth running of multiple locations and operations cross the London/South East Region. • Managing 7 buildings with up to 5 members of staff per building. I was responsible for assisting the Multi-Site Manager with staffs monthly one to ones, inductions and ongoing training and development. Bringing the London region mandatory training form 59% completion to 97% and continuing to drive for 100% completion. • Ensuring high level of customer satisfaction is being delivered across all sites and increasing customer engagement through social events such as monthly breakfast club.• Supporting the Multi-Site Manager to oversee the full sales operation over the London region and to ensure locations deliver against pre-agreed revenue targets. In 2022/23 academic year we were ahead of our Year-on-Year sales by 3%.• Actively working with the Customers Service Advisors to manage new sales enquiries and rebookers. Working towards a 1-hour response rate across the region for all enquires. • Ensuring compliance with all Health & Safety and being ANUK compliant. While promoting a good Health & Safety culture across the London and South East Region to foster a safe working environment.• Working with the Multi-Site Manager to set yearly room rent prices across the region and increasing net gain each year.• Working with the Multi-Site Manger to Drive for 100% occupancy revenue across the London Region.• Participating in company projects. Such as bringing in the new company ways of working and values to all locations across the portfolio. Show less

• Accommodation Manager

  • Jun 2019 - Jan 2022

  I've use the knowledge I gained from the leisure industry and apply it to the student accommodation sector. I work closely with the Area Operations Manager, Customer Relations team and the HR and Facilities department to drive occupancy sales and provide a safe and secure site for both our residents and my team. • Manage a team of 5 people. I am responsible for the interview and selection process. I support the Training and Development Manager and HR department to ensure staff have up to date training, regular one to one meetings and receive ongoing training and development. • Driving for 100% occupancy and revenue and setting weekly KPI’s for my team to achieve this goal. Currently over target by 7% at 77% occupancy and actively pushing for 80% by the end of December. • Reduced our 2020 summer turnaround cleaning spend by deep cleaning 43% of the rooms in-house.• Developed a new pricing structure to streamline room style offering on the website by a third. • Ensuring compliance with all Health & Safety regulations in accordance with ANUK guidelines and keeping 100% statutory compliance records. • Responsible for providing up to date weekly reports including weekly enquiries, current revenue pipeline and confirmed revenue data.• Supporting the mental health and wellbeing of students. During COVID-19 Lockdowns. I created the ‘Battle of the Student Accommodation’ quiz where up to 80 residents across the South East region took part in weekly quizzes which helped their accommodation score points. • Reduced Curzon Points for the 2018/2019 debtors’ percentage whilst ensuring current debtors stayed below the 0.2% KPI target. • Actively engaging with residents on a daily basis to build relationships leading to potential re-bookers. Resulted in an increase from 10% of student completion last year to currently 16% student completion of the Global Student Index Survey. Show less



Oxygen Freejumping

• United Kingdom
• Capital Markets

• Operations Manager/ Assistant General Manager

  • Sep 2017 - Jan 2019

  I had to work closely with the General Manager, Facilities Manager, Sales Manager, IT Manager and HR department to drive operational improvements, maximise the value of the asset base whilst ensuring there was a tight control on the operational costs at this busy Trampoline Park. I was responsible for monitoring and continually improving standards of performance and quality within the operation. • Managed 3 busy departments: Floor Staff, Reception and Cafe. These departments employed 30-40 staff. I screened applicants, interviewed and appointed candidates. Following their appointment I was responsible for staff inductions, one to ones and ongoing training and development.• Developed a sales programme to target new high value customers such as schools and businesses to generate extra income• Ensured compliance with all Health & Safety and Food Standards Agency legislation. Had to prepare for audits by both agencies. Awarded 5 Star Food and Health rating by the Food Standards Agency.• Encouraged, identified and developed a best practice strategy to run an effective site by continually reviewing causes of any accidents and implementing improved processes.• Ensured the accident rate remained below 0.2% through clear communication and monitoring staff to ensure site procedures and training were adhered to.• Responsible for preparing and reviewing monthly revenue and profit reports.• I reduced the Payroll versus Revenue by over 40% whilst still providing a fun but safe environment for customers.• I maintained the cash variance below 3% by closely managing cash and banking compliance.• Managed procurement and stock levels efficiently achieving a 60% Food and Beverage margin whilst keeping wastage below 1%.• Budgeting maintenance and serving spend whilst keeping 100% statutory compliance record. Show less

• Duty Manager

  • Jul 2016 - Sep 2017

  • Organised and ran the children’s parties – this is the main revenue generating site activity. This involved co-ordinating up to 20 parties a day at the weekend. The age of the party goers ranged from 5-14. I supervised the day to day operations to ensure that the parties ran smoothly, safely and profitably. • Line managed a team of 12 staff to achieve departmental targets.


1st Place nurseries
• Sports coach co-ordinator and Assistant Nursery Nurse

  • Aug 2015 - Jul 2016