Experience

MINIONSOLUTIONS INC.

• Philippines
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Relations and Marketing Lead

  • May 2019 - Present

• Client Relation Officer

  • Apr 2016 - Present

  Client Relations OfficerMinion Solutions Inc. (Information Technology and Human Resources)Account Manager in charge of delivering high quality administration and support service to clients. My main goal is to deliver what clients perceive to be a personalized and high quality service. I am the primary owner of the portfolio of customers, driving the best practices and innovation to create more value for their business. My targets include increased customer satisfaction, retention and adoption of key product features. I am in charge of managing the operational relationship with Minion's most prestigious clients.Externally I am currently tasked to coordinate with our client's HR managers and Procurement specialists to satisfy functions such as the supply chain, Internally I engage regularly with operations and recruitment to fill our customers demands and relay new needs from the customers to the team. I intend to build a long term relationship with our clients and collaboratively develop a best in class delivery model. I also attend buy-side and sell-side face to face meetings and assist in Sales and Marketing. My other responsibilities include ensuring the retention of revenue in accounts under competitive threat and being the main contact person, personally meet with clients weekly so that we remain on the same page and stay accurate.Assists in billing, payout and collections. Does client facing to propose and close out HR partnerships. Assists in managing all consultants under my accounts along with their inquiries and issues. Assists in resolving recruiter's escalations. Does reports, data analysis as well as revenue projection. Currently handling five accounts.Company overview:International HR Partner. HR Outsourcing. Software Development. Web Design. HR Solutions.



CIS Bayad Center, Inc.

• Philippines
• Financial Services
• 200 - 300 Employee

• Marketing Intern

  • Dec 2015 - Apr 2016