Experience

Danske Spil

• Denmark
• Entertainment Providers
• 300 - 400 Employee

• Student assistant to retail call center

  • Jan 2023 - Present

  As a student assistant for the retail call center at Danske Spil, I have daily contact with our dealers. With over 3,000 dealers in Denmark and Greenland, I assist and help our dealers with Danske Spil's products. Work assignments; • Ordering products • Product handling (Regulating coupons, winning probabilities) • Reporting of faults of Danske Spil's instruments • SoMe



føtex, Salling Group

• Denmark
• Retail Groceries
• 700 & Above Employee

• Customer service agent and manager

  • Jul 2021 - Dec 2021

  Provided excellence customer service which resulted in revisiting customers. Participated in the on-boarding process, supervised new employees and ensured excellent customer service. As manager, I have been responsible for optimizing sales of tobacco products, magazines, betting and lotto, where I have had close collaboration with consultants from BAT, Philip Morris, Scandinavian Tobacco, JTI, Danske Spil, UBD and Bladkompaniet. I have been responsible for the implementation of plain pack in… Show more Provided excellence customer service which resulted in revisiting customers. Participated in the on-boarding process, supervised new employees and ensured excellent customer service. As manager, I have been responsible for optimizing sales of tobacco products, magazines, betting and lotto, where I have had close collaboration with consultants from BAT, Philip Morris, Scandinavian Tobacco, JTI, Danske Spil, UBD and Bladkompaniet. I have been responsible for the implementation of plain pack in relation to new regulations. In addition, as a customer service assistant has given me a whole lot of experience with customer service and management experience, with the responsibility of over +50 employees from checkout, service and bakery. Work assignments; • Betting and lotto financial accounting • Ordering change, office supplies and product range • Analyzing daily and monthly cash differences • Optimization of sales / product range • Collaboration with consultants • Preparation of AMO’s (Working Environment Organization)

• Customer service agent and manager

  • Jan 2017 - Jul 2021

  Work assignments; • Customer contact (conflict management) • Cashier operation • Personnel management (managing staff)

• Customer service agent

  • Jul 2018 - Aug 2019

  • Service coach • Department of the year 2018 - 2019 • Western Union agent



Estate

• Real Estate Agent

  • Jan 2021 - Mar 2021

  Brønshøj, Herlev, Denmark Answered phone calls, welcomed customers, doubled the number of Facebook followers through creative and informative posts, and showed properties to customers. Work assignments; • Assist customers by phone and email • Scheduled appointments including property showings and valuations • Assisted real estate agent at open houses • Created new cases through the C&B brokerage system • Promoted the company through flyers and Facebook advertising



føtex, Salling Group

• Denmark
• Retail Groceries
• 700 & Above Employee

• Nonfood

  • Dec 2014 - Jan 2017

  In Nonfood, I was responsible for their electronic department, where I was responsible for updating inventory, registering product deliveries. Work assignments; • Assist customers • Product replenishment • Creation of repair cases • Preparation of space