Experience

Redwood Retail Furnishing LLC

• United Arab Emirates
• Retail
• 1 - 100 Employee

• Operations Team Leader

  • Jan 2022 - Present

• Operation Coordinator

  • Jun 2021 - Present



CarSwitch Arabia

• United Arab Emirates
• Consumer Services
• 100 - 200 Employee

• Customer Support Specialist

  • Oct 2020 - Jun 2021



MENA Assistance

• United Arab Emirates
• Automotive
• 1 - 100 Employee

• Team Assistant

  • Aug 2016 - Sep 2020

  -Resolve roadside assistance requests by using available resources to provide simple, fast and effective solutions. - Set new strategy plan & KPI for Subsidiaries & Service providers - Carry out Subsidiaries & Service providers performance analysis/ auditing, consultancy and conduct research to improve the service quality -Analyzing data and providing solutions to the management to improve the service and reduce the mistakes . -Liaising between Accounts Team and service providers to clear any confusion about any invoice . -Checking daily cases to ensure the correct handling of these cases and to ensure 100% accuracy of data entry in the System. -Assists management with hiring processes and new team member training. -Supervising the team and performing statistical analysis for each individual agent providing coaching to ensure adherence to statement of work. -Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines. -Validate claims & Warranty Validation Show less



Samsung Gulf

• United Arab Emirates
• Appliances, Electrical, and Electronics Manufacturing
• 400 - 500 Employee

• Technical Support Specialist

  • May 2014 - Aug 2016

  -Resolve technical issues faced by Samsung Customers -Manage the Service Desk and staff to provide 1st level technical support; answering support queries via the telephone, using remote management tools or should the need arise attendance to user’ site -Handling AV products technical support. -Assisting / troubleshooting for SMART TV / Internet connection / Applications, etc. -Advising agents and assisting to solve the escalated technical issues . - Coordinate with CSP, QRS and ASC to solve customer’ issues/inquiries. . -Assisting the customer through different channels : Social Media , live chat and replying to customer emails . -following up escalated cases. -Create Service requests and arrange the technician visits to repair the defective units in customers place -Communication with Subs. and HQ closely for SVC Issue. -Coordinating with field engineers and operations. -Coordinate logistics aspects with Logistics team and invoicing in MENA region Show less