Aigul Sariyeva
Digital customer experience manager at Toyota Motor Kazakhstan- Claim this Profile
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Русский Native or bilingual proficiency
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Казахский Native or bilingual proficiency
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Английский Professional working proficiency
Topline Score
Bio
Credentials
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Project management
EY Academy of BusinessDec, 2021- Oct, 2024 -
Main functions of the Manager
Business car academySep, 2017- Oct, 2024
Experience
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Toyota Motor Kazakhstan
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Kazakhstan
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Digital customer experience manager
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May 2020 - Present
Digital Customer Experience ManagerDue to rapidly changing environment and growing digital world and taking into account my experience in Business side and Project management since May 2020 I was assigned as Digital Customer Experience Manager.My main responsibility is to coordinate and improve all digital platforms to provide best Digital Experience for the customers. Within my duties main are:1. Project management - introduction of CRM system 2. Development and introduction of digital tools for business support 3. Full control of Toyota & Lexus national web-sites (update, work on SEO, improvements of UX)4. Launch of online shop 5. Management of Omni Channel project 6. Control and improvement of Lead Management System Show less
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Project Manager
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Jan 2020 - May 2020
As a Project manager lwas leading several Key Business Projects within the company:1. Best Retailer in Town2. Regional Skills Grand Prix3. 3-years business planning4. Customer Excellence AwardWithin the Projects my main responsibilities are:1. To plan scope, schedule,procedures - from the scratch until it goes live 2. To organize work within the Project - share roles and responsibilities 3. To lead the Projects and control every step of implementation4. To conduct regular follow-up meetings with main stakeholders to identify current status5. To control KPIs achievement within the Projects6. To support to identify root causes in case of KPIs underachievement and next steps to close the gap7. To organize and conduct events within the Projects Show less
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Manager, Head of Aftersales Marketing
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May 2017 - Jan 2020
In the scope of my department were all projects and operations related to the vehicles after sales business: Parts & Accessories sales, Service products development, Used Car & Trade-in business. Main responsibilities: 1. Team development and strengthening;2. Support of the team and motivation of team members3. Sales short-term and long-term planning and supervision of it's achievement;4. Budget and 3-years business plan preparation in line with internal and Head office requirements;5. Development of long-term customer retention programs;6. Service brand building;7. Parts & Accessories Pricing;8. Active participation in dealer council. In November 2017 successfully completed "Main functions of the manager" professional course.My work experience on this position helped me to obtain strong analytical skills, sales forecast and long-term planning skills, knowledge in marketing & promotion and pricing. Show less
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Sales planning Senior specialist
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Jan 2014 - Apr 2017
Main responsibilities:- Invoicing - Weekly and monthly sales planning - Sales analysis - Daily and weekly reporting (internal reports and reports to the Head office) - Mid-term demand planning - Long-term sales planning - Stock and order analysis - Communication with European office in regards to the order planning - Communication with dealers in regards to stock control and order planning - Coordination of all stages of the local production project (from production until sales to the final customers) Show less
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Project Coordinator
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Jan 2012 - Dec 2013
Main responsibilities: - Contract preparation with partners - Preparation of quarterly reports - Atyrau branch work control - Pilots work control - Events organization within the project Main responsibilities: - Contract preparation with partners - Preparation of quarterly reports - Atyrau branch work control - Pilots work control - Events organization within the project
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Education
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2012 - 2014
KIMEP University
Master of Business Administration (MBA), Finance -
2008 - 2012
KIMEP University
Bachelor of Business Administration (BBA), Finance
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