Experience

SprintQuip

• Product Support Engineer

  • May 2020 - Present



PCCW Solutions Limited

• Desktop Engineer (Level 2)

  • Feb 2019 - May 2020

  • Part of Immigration & Checkpoint Authority Airport Onsite IT Team• Worked alongside multiple Vendors to ensure ICA operations is running smoothly• Application Troubleshooting, Network Troubleshooting, Hardware Troubleshooting• Maintaining SLA • Ticketing Assignment• Maintaining/Supporting ICA Clearance Workstations• Maintaining/Supporting WOG/SOE users• Deploying & Installing IT related products to incoming staffs• Ad hoc activities such as Reimaging, Windows… • Part of Immigration & Checkpoint Authority Airport Onsite IT Team• Worked alongside multiple Vendors to ensure ICA operations is running smoothly• Application Troubleshooting, Network Troubleshooting, Hardware Troubleshooting• Maintaining SLA • Ticketing Assignment• Maintaining/Supporting ICA Clearance Workstations• Maintaining/Supporting WOG/SOE users• Deploying & Installing IT related products to incoming staffs• Ad hoc activities such as Reimaging, Windows Patching, SEP Updates & Application Upgrades Show more Show less



Diebold Nixdorf

• Customer Engineer

  • Aug 2016 - Jan 2019

  • Fast-paced & High-volume work environment with 400+ machines island wide• Maintaining SLA & customer satisfactory• Liaising with customers such as DBS, OCBC, Citibank, SBI & Maybank• Provide 1st/2nd level technical support for Cineo, Opti-Coin & Opteva Products• Deploy, install, configure and maintain various hardware and banking software applications• Configure TCP/IP, basic router troubleshooting and identify network connectivity errors to individual banking network… • Fast-paced & High-volume work environment with 400+ machines island wide• Maintaining SLA & customer satisfactory• Liaising with customers such as DBS, OCBC, Citibank, SBI & Maybank• Provide 1st/2nd level technical support for Cineo, Opti-Coin & Opteva Products• Deploy, install, configure and maintain various hardware and banking software applications• Configure TCP/IP, basic router troubleshooting and identify network connectivity errors to individual banking network team• Provide telephone, remote and onsite support • Proactively resolve hardware, software and OS related issues using proper troubleshooting methodologies• Ad hoc duties such as stock-taking, backup, re-imaging & cloning • Commended by management for excellent work ethics & awarded Certificate Of Outstanding for DBS CNY 2017 Pop-up Project Show more Show less



Lightstream Analytics

• Data Migration Associate

  • Dec 2015 - Aug 2016

  • Integrating & Implement Zoho CRM to staffs• Zoho Mobile Migration• Profile Migration for 200+ User• Database Management