Aiden Hutton
Information Systems Technician II at Youth Opportunity Center- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Cisco Certified Network Associate
CiscoMay, 2022- Nov, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Dec, 2021- Nov, 2024 -
Amazon Web Services SysOps Administrator - Associate
Amazon Web Services (AWS)Apr, 2022- Nov, 2024 -
CompTIA A+
CompTIADec, 2018- Nov, 2024 -
CompTIA Network+
CompTIADec, 2019- Nov, 2024 -
CompTIA Security+
CompTIAMay, 2021- Nov, 2024
Experience
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Youth Opportunity Center
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United States
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Non-profit Organizations
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100 - 200 Employee
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Information Systems Technician II
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Jul 2020 - Present
- Monitor and complete help desk (QWare CMMS) tickets in a timely manner- Deploy, maintain IoT and staff devices across campus in a HIPAA regulated environment- Perform network administration tasks on Cisco switches, routers, and other network hardware- Lead various long term and short term IT projects to completion
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Information Systems Technician I
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May 2019 - Jul 2020
- Monitor and complete help desk tickets in a timely manner- Deploy, maintain staff devices and IoT across campus in a HIPAA regulated environment- Perform minor network administration tasks
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Youth Support Specialist
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Jun 2018 - May 2019
Duties• Supervise troubled youth within a secure treatment facility• Complete daily case notes, incident reports, and other documentation, to DCS requirements• Use active listening and other soft skills to empathize with the residents and help them get the treatment they needMoved to control desk position in February of 2019. This position requires constant monitoring of facility cameras, tracking residents/staff members/counselors throughout the unit, controlling remote doors at all entrances to the facility, receiving and directing phone calls, completing appropriate documentation consistently, composing daily shift reports, directing staff, and ensuring they are implementing the daily schedule properly and consistently. Show less
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All Steel Carports
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United States
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Construction
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1 - 100 Employee
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Data Entry Clerk
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Oct 2016 - May 2018
Duties • Process invoices • Answer customer phone calls • Call Indiana 811 to locate utility lines before contractors go out to install carports • Organize Excel spreadsheets with dealer information/sales numbers • Manage email accounts • Provide occasional computer support for other employees Accomplishments • Entered 150-200 invoices in 5 hours (typing at about 60-90 WPM) • Overhauled and organized spreadsheets containing dealer information for the active dealers in all but two states. This allowed for better indexing, updating, and organization when it came to information on our current and past dealers. • Always known for completing all tasks in an extraordinarily timely manner. If a manager or coworker brought a task, it would be done for them as soon as they needed it done. Show less
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Johnny Carino's
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Muncie, Indiana
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Line Cook
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Mar 2016 - Jan 2017
Duties • Prepare salads, desserts, appetizers, and pizzas on the line • Ensure proper inventory management • Keep stations clean- • Ensure all prep for the assigned station(s) is completed in the mornings • Ensure stations are stocked with correct, accountable ingredients • Close stations at the end of the night- Accomplishments • Quickly caught on to the job, despite coming from a different restaurant style • Quickly became able to run both the Salad/Dessert and Appetizer/Pizza stations solo, allowing for other employees to assist in other areas if need be, and maximizing line efficiency Show less
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Moe's Southwest Grill
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United States
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Restaurants
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700 & Above Employee
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Shift Lead
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Aug 2015 - Feb 2016
Duties • Provide excellent customer service and quality food • Open/close restaurant • Perform proper restaurant upkeep duties, including inventory management • Ensure money drawer is counted, and deposits are placed in the safe • Take catering orders and put them together • Supervise employees during shifts. o Management style was more laid back, so long as employees were doing their jobs effectively, and correctly. Never had to be dictatorial much due to excellent employees. • Stock and organize truck shipments Accomplishments • Became a part of the management team after only two months, without any prior experience • Resolved and mediated many issues that occurred between members of the management team to better the store, as a whole. Always supplied honesty and rationality to encourage resolution of the problems between coworkers. • Received customer feedback and praise for excellent customer service, going so far as to say that the level of service was “unheard of.” That phrase was used in an email sent to corporate, by a customer who happened to be in the store as a blind couple dined in with us. Made sure the couple was well accommodated and helped by checking in on them every ten minutes and guiding them to the bathroom when needed. Show less
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Education
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2021 - 2022
Western Governors University
Bachelor's of Science, Network Operations & Security -
2017 - 2019
Ivy Tech Community College
Associate's of Applied Science, Software Development -
2013 - 2015
El Toro High School
High School, General Studies
Community
