Experience

Alchemy.us

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Senior Associate Consultant, Integrations

  • Apr 2022 - Present



University of Rhode Island

• Higher Education
• 700 & Above Employee

• Senior Information Technologist

  • Dec 2020 - Apr 2022

  -Maintain PeopleSoft processes relating to Records and Enrollment, Curriculum Management, Admissions, Academic Advising, and Faculty and Student Self Service.-Provide authoritative technical consultation and support to university faculty, staff, and students. -Manage the university reporting structure to the National Student Clearinghouse, including report generation and error analysis. Resolve reported errors, maintain business processes to reduce or eliminate reporting error rate, and develop new processes to minimize future errors. -Build PeopleSoft queries for university leadership and create data reports to aid in student success initiatives.-Consult with university departments to analyze business processes, assess needs, and make recommendations for enhancing configuration of system functionality.-Create and maintain detailed and accurate business process documentation and training guides for PeopleSoft.-Test new PeopleSoft upgrades and changes by verifying integrity of various processes, jobs, and workflows.-Ensure knowledge transfer to stakeholders on PeopleSoft processes related to Records and Enrollment, Admissions, Curriculum Management, and Academic Advising.

• Graduate Assistant - Enrollment Management and Student Success

  • Aug 2020 - Dec 2020

  -Collaborated with Vice Provost of Enrollment Management along with Admissions, Financial Aid, and Student Success Team to create data-driven initiatives for increasing recruitment, enrollment, retention and student success.-Created reports and models in excel with enrollment, financial aid, and admission data to show areas of growth that would lead to yielding students.-Analyzed financial aid and yield data taken from Slate and PeopleSoft queries to determine impact of new financial aid awards and plan new strategies for upcoming year.

• Logistics and IT Coordinator - New Student Programs

  • Sep 2019 - Aug 2020

  -Planned 540 events for first-year students that spanned across 10 days and surpassed 10,000 registrations. -Built 116 unique events into event database Localist and managed registration and reporting processes.-Supervised and trained 30 student leaders on event procedures and helped facilitate events as needed.-Managed VisualZen system of over 4,500 students and updated records by integrating PeopleSoft student data with VisualZen.-Led effort to evaluate various reporting software and determine best method of delivering a comprehensive and efficient registration and communication process for students and families.-Monitored department communications and responded to student and faculty issues regarding student records, data requests, and class schedules changes. -Updated and maintained orientation website using WordPress to reflect new changes to virtual format.

• Lead IT Consultant

  • Jul 2018 - Aug 2019

  -Planned a weeklong intensive training program for 20 new consultants focused on navigating PeopleSoft, Sakai and Pinnacle, creating proper trouble tickets, and practicing troubleshooting skills. -Supervised the progress of 30 consultants through daily reports and quarterly evaluations.-Optimized the hiring process of new consultants by creating a tiered group interview process which increased efficiency of interviews, increased applicants by 50%, and found quality candidates in reduced time.

• Orientation Team Leader - New Student Programs

  • Jan 2018 - Jul 2019

  -Served as an ambassador to over 6,000 students and families of diverse backgrounds while representing the URI community. -Advised over 300 students with a wide variety of different majors and areas of interest. -Facilitated workshops & information sessions related to academics, social integration, and URI resources. -Managed a team of new leaders and aided in developing their skills in leadership, communication and teamwork.

• IT Consultant

  • Jul 2017 - Jul 2018

  -Created technical documentation with detailed steps on troubleshooting common issues and wrote procedures for connecting devices to the WiFi and installing Microsoft Office. -Presented monthly trainings to consultants teaching topics such as networking, and effective customer service. -Provided technical support to students, staff, and faculty related to SaaS systems including PeopleSoft. -Worked independently in various departments updating computers, troubleshooting faculty and staff issues, and other tasks as needed.