Aidan Mills BSc, MBCS, PMP

IT Consultant at Profexec Services
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Contact Information
us****@****om
(386) 825-5501
Location
Budapest, Budapest, Hungary, HU
Languages
  • Magyar -
  • English Native or bilingual proficiency

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Kevin O'Mara

It was my pleasure to work with Aidan during an implementation of Service Now. Because of the wide scope of the endeavor, there were many different groups to manage. 3 separate groups of developers, 5 separate business units, and a shifting start date. Aidan kept it all together and was the central facilitator in coordinating everyone actions. This was not an easy implementation but it came together in the end in no small part as a result of Aidans clearheaded and courteous focus. I look forward to working with him again.

Paul Gibbs

As my customer at Transcom, Aidan acted as a true partner focused on advancing our common interest of success at every level. He was a tireless worker who did what it took to keep commitments and timelines, while attending to the details. Aidan would be an asset to any organization and I hope I have the pleasure of working with him again.

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Credentials

  • ITIL®4 Managing Professional
    AXELOS Global Best Practice
    Jul, 2022
    - Nov, 2024
  • Scrum Master Certificate
    International Scrum Institute
    Jul, 2012
    - Nov, 2024
  • ITIL V3 Expert
    EXIN
    May, 2011
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Feb, 2009
    - Nov, 2024
  • Lean Six Sigma Black Belt
    Hewlett Packard Enterprise

Experience

  • Profexec Services
    • Hungary
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Consultant
      • Aug 2019 - Present

      Freelance IT Consultant, most recently working as an Agile Delivery Manager / Scrum Master on assignment with a global drinks brand working on business process automation and statutory compliance projects. Freelance IT Consultant, most recently working as an Agile Delivery Manager / Scrum Master on assignment with a global drinks brand working on business process automation and statutory compliance projects.

  • Nissan Motor Corporation
    • Japan
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Mainframe, R&D and Web COE Manager
      • Jun 2021 - Present

      Full time position managing three teams comprising Capability Leads and teams of technical and business analysts, supporting Nissan AMIEO regional Mainframe systems, R&D and Web applications across all business functions including Manufacturing (Parts, Production, Supply), Administration and Finance, and Marketing and Sales. Full time position managing three teams comprising Capability Leads and teams of technical and business analysts, supporting Nissan AMIEO regional Mainframe systems, R&D and Web applications across all business functions including Manufacturing (Parts, Production, Supply), Administration and Finance, and Marketing and Sales.

  • BlackBelt Technology Kft.
    • Hungary
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • IT Consultant
      • Mar 2019 - Jul 2019

      Worked as a Freelance IT consultant with Blackbelt Technology deployed as Consultant Project Manager and Scrum Master for a large global bank on a Private Banking project working with internal and external development teams, building and deploying a new Mobile Banking application. Worked as a Freelance IT consultant with Blackbelt Technology deployed as Consultant Project Manager and Scrum Master for a large global bank on a Private Banking project working with internal and external development teams, building and deploying a new Mobile Banking application.

  • UNICEF
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Project Management Consultant
      • May 2017 - Feb 2019

      • Program Manager for introduction of ServiceNow, working with UNICEF teams in Budapest, New York and offices globally, also working with ServiceNow and third party integration partner: o Scrum Master for implementation of ServiceNow across IT Services and IT Support in Global Shared Services Centre and HQ/Office locations worldwide. o Project Manager for the implementation of ServiceNow's HRSD module driving cross-functional co-operation and improved organizational efficiency across HR, Payroll, Finance, Supplier and Master Data Management functions in Global Shared Services Centre. • Process Improvement Lead – worked on analysis, sourcing & deployment of Robotic Process Automation for selected Shared Services Centre processes. Show less

  • MSCI Inc.
    • United States
    • Financial Services
    • 700 & Above Employee
    • Vice President Information Technology
      • Jun 2015 - Dec 2016

      Responsible for planning and delivering global IT infrastructure and application delivery projects. Worked cross-functionally across business and IT areas to ensure client service levels were maintained within MSCI's server and application estate. Created and managed infrastructure upgrade plans, worked with IT architecture and engineering teams to plan and deliver global IT deployments. Mixture of Waterfall and Agile projects including use of Agile SAFE development methodology. Projects delivered included: o Replacement of DNS/DHCP systems with global INFOBLOX grid delivered throughout 2016 o Managed Global Data Migration (Storage & Database workstreams) across US and EMEA DC’s o Planning and delivery of Database upgrades including application and database migrations to introduce Oracle Data Guard and SQL Server (2012) AlwaysOn functionality o Business-critical Global IT infrastructure and application upgrades aimed primarily at enhancing CRM systems and sales process o 2017 Project Pipeline - planned the introduction of ‘bleeding edge’ database technologies and increased use of Cloud services (IaaS/PaaS/SaaS) Show less

  • Transcom
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Director - Global IT Projects and Architecture
      • Oct 2013 - Jun 2015

      Member of Transcom's Global IT Executive reporting directly to CIO and heading up Global IT Projects and Architecture. During 2014, created cost neutral business case and directed program of work for upgrading outdated global telephony and systems infrastructure with a new consolidated telephony core and virtualized systems infrastructure hosted in Tier-3 Data Centre facilities worldwide - connected via a global MPLS network and including a Private Cloud facility. The new environment supports over 60 Contact Centres in nearly 30 countries and delivers significantly higher performance than legacy environment, brings increased operational stability and reliability, also lowers ongoing maintenance costs (licensing and support). During 2015 delivered extensions to existing SAP Business Objects BI environment to deliver standardized global reports supporting business operations teams and client KPI reporting. Created and presented new IT Strategy which elevated IT from purely operational role to one where IT worked collaboratively with business on future improvements and innovation programs. Show less

  • Vodafone
    • United Kingdom
    • Telecommunications
    • 700 & Above Employee
    • Senior IT Strategist
      • Jan 2011 - Sep 2013

      Responsible for defining medium and long term IT strategy for Vodafone in Hungary and Central European Region taking into account local market and business needs whilst aligning with Vodafone Group directives. Performed initial project and program set-up and project management for strategic projects, in particular focused on development and launch of Vodafone-badged Public Cloud solutions for Vodafone customers also developing applications and launch plan for mobile payments solutions in conjunction with major financial services partners. Background activities on OSS/BSS renewal program and adoption of Amazon AWS for internal Private Cloud. Show less

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Client Program Manager
      • Nov 2009 - Jan 2011

      Transitioned to HP as part of HP's takeover of EDS. Worked as a Client Program Manager within HP Enterprise Services managing European and Global IT BPO projects and programs, also running Lean Six Sigma improvement projects. During 2010 I completed a Service Improvement Program for a major client improving service delivery efficiency and effectiveness, transforming the client's SLA dashboard from Red to Green over a six month period and certain additional service improvement efforts of mine helped HP to earn Gold Partner status with a major global client in the financial services sector. Also during 2010 I was Client Program Manager for a global infrastructure refresh and support restructuring initiative for an international client in the engineering and manufacturing sector, successfully refreshing hardware and software in 200 sites for 10000 users alongside implementing a restructured and improved Field Support model. Various other projects successfully completed for major clients. Show less

    • Senior Project Manager
      • May 2006 - Nov 2009

      I managed major BPO projects for corporate clients while working for EDS, some involving new client take-on, some for contract extensions, all delivered on time and to budget. This included eighteen months as a Program Manager managing multiple concurrent projects (ITIL processes and tooling, and application integration) for an international retail (FMCG) company, and management of initial client take-on and infrastructure support for a global transportation company, a global financial services company and a global telco. In all cases the projects included relationship management of external third party suppliers to ensure or improve end-to-end IT service delivery. For example, during 2008 - 2009, I was European Transition Program Manager for a global client onboarding program and I personally managed relationships with Senior Managers and Directors on client side also third party voice and data service suppliers. System and process upgrades were successfully delivered aimed at improving service levels and reducing network outages - the work led to EDS/HP being awarded Gold Partner status by the client.I worked closely with Senior Managers and Directors both internally and externally to ensure that client requirements were understood and met. I was instrumental in delivering service improvements for all the clients with whom I worked and I was also involved in internal data (DW/BI) and process improvement (PM/ITIL) initiatives within EDS/HP. I completed Lean Six Sigma Black Belt training with EDS and during 2008 - 2009 I used LSS techniques to identify and deliver process improvements and other cost savings of more than €1m. Show less

  • KPN
    • Netherlands
    • Telecommunications
    • 700 & Above Employee
    • Principal Consultant
      • Nov 2005 - May 2006

      I worked on IT Governance Programs, IT Compliance Audits (ITIL / ISO 20000 / BS15000 / COBIT) and IT Service Management Improvement Programs, for large blue chip clients and public service organisations. Principle successes included concluding a greenfield ITIL Service Management implementation for a public service organisation, completing a service management improvement program which delivered substantial IT cost savings and IT downtime reductions for a leading UK travel/tour operator (through improved understanding and use of ITIL processes and tools), and conducting an IT Compliance Audit covering ISO 9001 certified processes in a 'Blue Chip' insurance company. Show less

  • Barclays
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Senior IT Service & Operations Manager
      • May 2004 - Nov 2005

      I was re-recruited by an ex-colleague to manage IT Infrastructure Delivery, IT Applications Development and IT Service Desk Operations for the offshoring of business functions to India for Barclays Business Banking Contact Centre. I successfully managed projects involving approximately 60 staff (including external suppliers) to deliver over £5 million of IT hardware and software covering Oracle DB banking applications (including DW/BI), Siebel CRM functionality, global telecommunications solutions (voice and data) and a new Citrix server farm. Alongside this I managed the delivery of a major upgrade of the CRM system (Siebel 6 to Siebel 7) across all functions. All work was delivered on time and within budget and was managed using Prince2® PM methodology. For around six months I managed the combined onshore and offshore IT Support Desk function, comprising approximately 50 staff delivering Incident and Problem Management support for voice and data infrastructure and IT applications. I documented the IT Strategy and worked extensively with senior Contact Centre management to develop IT DR/DCP and Business Continuity plans together with running disaster recovery tests for the split onshore and offshore services. Show less

  • Peoplistics Systems Limited
    • IT / Managing Director
      • Sep 2000 - May 2004

      I ran my own IT Consulting Firm, focussed on delivery of ITIL-based consultancy & services to small and medium sized businesses. Using my ITIL knowledge and experience the company developed bespoke ITIL services in the areas of IT systems monitoring, service availability and business continuity, delivered using an innovative subscription-based sales model. In addition to running the company I also worked actively as an IT Consultant retaining a small number of high value blue chip clients. Principle successes for the company were i) evaluation, selection and implementation of a complete new production control system (including IT hardware and software) and introduction of ITIL-based IT management processes for a metal castings company, ii) managing the introduction of IT Continuity Plans for a major financial services company, iii) project managing the implementation of Siebel CRM for a major financial services company. For the latter assignment I personally produced the business workflow scenarios and the Siebel data model. Show less

  • Barclays
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Various IT roles
      • Sep 1986 - Jul 2000

      I progressed through a variety of IT roles while working for Barclays:- From June 1997 to July 2000, I was an IT Strategist / IT Service Manager responsible for:-  IT Strategy for Barclays Retail Banking (delivering increased efficiency and reduced cost ) – as part of the strategy design team I worked with senior IT managers and company board members - presenting findings, clarifying direction and implementing the strategy  Service Level Agreements for main banking services, mainly RTA and Credit/Risk Control systems From July 1996 to June 1997, I was an IT Project Manager on Barclays Contact Centre Programme, managing a team of fifteen designers and technical specialists delivering:-  Integrated infrastructure for Barclays’ UK Call Centres  Infrastructure implementation plans  IT load balancing strategy and IT contingency plans From March 1992 to June 1996, I was Chief Designer / IT Project Leader on Barclays’ Branch Automation Programme (Counter System) managing a team of twenty IT staff delivering:-  A real-time client-server system connecting 1800 branches with mainframe IT systems - teams covered design, development, testing, implementation, maintenance and live support. From Sept. 1990 to March 1992, I was Team Leader of Barclays IT Methods Support Team (comprising 8 staff), which:-  Delivered IT Methods & Tools support to over one thousand IT developers and management  Delivered Project Management support and consultancy  Implemented new standards covering emerging technologies and methods such as CASE Tools, RAD and Systems Prototyping From Sept. 1986 to Sept. 1990, I was a Technical Database Administrator (DBA), with responsibility for:-  Developing and implementing IMS & DB2 databases for large scale banking applications and DW/BI solutions  Delivering IMS & DB2 technical support to Mainframe developers and operational areas  Implementing and maintaining IMS & DB2 databases including performance monitoring and 24x7 oncall support Show less

  • ACSIS, Inc.
    • United States
    • Software Development
    • 1 - 100 Employee
    • Consultant Systems Analyst
      • Sep 1984 - Jul 1986

      I worked in USA (New York) for nearly two years, as a Systems Analyst and Database Designer placed on assignment with Irving Trust Bank (later taken over by Bank of New York). For the first year I worked with a Mainframe COBOL application generator called PACBASE and I delivered a new Corporate Account online interest processing system. During the second year I worked as an IMS & DB2 DBA, designing and implementing databases for global payments systems including SWIFT and other high value fund transactions. Show less

  • GEC Computer Services Limited
    • Computer Programmer
      • Jun 1981 - Jun 1984

      I spent the industrial year of my degree course with GEC Computer Services, then was invited to rejoin on completing my Batchelor's Degree in IT. I worked as a Mainframe Programmer and Database Designer on IBM COBOL/IMS computer applications, working on manufacturing, accounting, pension and share registration systems. I spent the industrial year of my degree course with GEC Computer Services, then was invited to rejoin on completing my Batchelor's Degree in IT. I worked as a Mainframe Programmer and Database Designer on IBM COBOL/IMS computer applications, working on manufacturing, accounting, pension and share registration systems.

Education

  • Newcastle-under-Lyme High School
    GCE 'O' and 'A' levels, Liberal Arts and Sciences, General Studies and Humanities
    1971 - 1978
  • Staffordshire University
    B.Sc., Computing & IT
    1979 - 1983
  • Staffordshire University
    Computing Science, Management Information Systems and Services
    1979 - 1983
  • Staffordshire University
    Computing Science, Management Information Systems and Services
    1979 - 1983

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