Experience

London Computer Systems

• United States
• Software Development
• 300 - 400 Employee

• Technical Product Support Specialist

  • Mar 2022 - Present



Brooksource

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Associate Network Engineer

  • Jun 2021 - Feb 2022

  Working with other CBTS Engineers to complete large scale network changes for customers including Proctor & Gamble and Toyota at sites across the United States. Experience included: - Upgrading and configuring network devices - Traveling to sites to conduct assessments - Completing wireless surveys - Understanding network designs & onsite requirements for customers - Supporting and leading project teams - Collaborating with higher level engineers and site contacts to… Show more Working with other CBTS Engineers to complete large scale network changes for customers including Proctor & Gamble and Toyota at sites across the United States. Experience included: - Upgrading and configuring network devices - Traveling to sites to conduct assessments - Completing wireless surveys - Understanding network designs & onsite requirements for customers - Supporting and leading project teams - Collaborating with higher level engineers and site contacts to provide exceptional onsite and post-site customer experience Show less Working with other CBTS Engineers to complete large scale network changes for customers including Proctor & Gamble and Toyota at sites across the United States. Experience included: - Upgrading and configuring network devices - Traveling to sites to conduct assessments - Completing wireless surveys - Understanding network designs & onsite requirements for customers - Supporting and leading project teams - Collaborating with higher level engineers and site contacts to… Show more Working with other CBTS Engineers to complete large scale network changes for customers including Proctor & Gamble and Toyota at sites across the United States. Experience included: - Upgrading and configuring network devices - Traveling to sites to conduct assessments - Completing wireless surveys - Understanding network designs & onsite requirements for customers - Supporting and leading project teams - Collaborating with higher level engineers and site contacts to provide exceptional onsite and post-site customer experience Show less



University of Cincinnati

• United States
• Higher Education
• 700 & Above Employee

• Enterprise Academic Technologies Intern

  • Aug 2019 - May 2021

  Supported professors and students in the transition of the university testing technology and the move to virtual learning. Worked with professors and other students to create a more efficient request process for course evaluations. Assessed user needs, project management and fast paced problem solving. Supported professors and students in the transition of the university testing technology and the move to virtual learning. Worked with professors and other students to create a more efficient request process for course evaluations. Assessed user needs, project management and fast paced problem solving.



Cincinatti Insurance Company

• Cincinnati, Ohio

• Desktop Management Intern

  • May 2018 - May 2019

  Intern for two semesters supporting hardware and software needs including imaging personal computers, managing virtual machines and writing software. Used Wise Script and virtual machines to test and deploy software packages. Supported the company wide upgrade to Windows 10 using Software Center Configuration Manager and remote assistance tools. Intern for two semesters supporting hardware and software needs including imaging personal computers, managing virtual machines and writing software. Used Wise Script and virtual machines to test and deploy software packages. Supported the company wide upgrade to Windows 10 using Software Center Configuration Manager and remote assistance tools.



University of Cincinnati

• Cincinnati, OH

• Junior Security Analyst

  • Mar 2018 - May 2018

  Provided technical assistance with university applications for faculty, staff, and students over the phone. Completed research to assist faculty and revise university technology policies. Helped dispose of outdated or unused storage devices. Provided technical assistance with university applications for faculty, staff, and students over the phone. Completed research to assist faculty and revise university technology policies. Helped dispose of outdated or unused storage devices.