Assistant Project Manager - Assessment Operations

• Jun 2016 - Present

Day to day running of eMarker (electronic marking of exam papers) setup, operations and customer support for WJEC, LIBF and ABRSM Awarding Bodies to ensure examination scripts are efficiently and accurately scanned and marked in time for the results to be published. A hands on role, which includes a wide variety of PRINCE2 activities, organisational tasks and customer interaction. The role requires excellent problem-solving, communication and customer relationship skills, along with dedication to detail and accuracy of sensitive data. I led GDPR preparations with an innovative multimedia campaign, am a fire warden for the department and was one of the first to qualify as a Mental Health First Aider to assist my colleagues' wellbeing.

Assistant Project Manager - Professional Services - Greater London Authority Election 2016

• Jan 2016 - Jun 2016

Day to day running of the Greater London Authority 2016 Election (electronic vote counting) project. This was a hands-on role, which included a wide variety of PRINCE2 activities and organisational tasks and various internal and external stakeholder interaction. The role required excellent communication and relationship skills, along with dedication to detail and accuracy of sensitive data. The GLA Election was delivered successfully to time, cost and quality.

Head Of Customer Service

• Jan 2015 - Dec 2015

I provided an excellent front of house experience for all students, tutors and visitors. This included prompt and efficient first-line support for all student and tutor queries at the centre. I built up and maintained a high level of product knowledge, and use this to advise students on their options. I was responsible for the centre’s Computer Based Testing (including TOPCIMA), was the lead invigilator for exams and coordinated distribution of all course material to students and exam scripts to markers. I provided support for BPP events e.g. Open days. I was the lead Health & Safety manager, First Aider and Chief Fire Marshall.

Head of Programme Management Office - Enterprise Management

• Feb 2008 - Feb 2013

Governance, Administration and support of the BT Group Enterprise Management Programme (120 Projects) to ensure delivery on time, to budget and to the required quality. I took responsibility for Customer Service, Project Lifecycle and Governance Processes from request inception, through commercial bids/agreements to final delivery for all Projects. I was responsible for managing the Programme Risks, Actions, Issues, Decisions (RAID) logs, Change Control processes, document library, MIS reporting, internal communications, people performance champion, Customer Care Lead and Health and Safety coordinator for the Programme. Supplementary responsibilities for internal communications. People Performance, CARE Survey and Health and Safety coordinator for the Programme.

Various Project Manager, Senior Project Manager & Programme Office Manager positions

• Sep 1980 - Feb 2008