Experience

Heart of England Co-operative Society Ltd

• United Kingdom
• Retail
• 100 - 200 Employee

• Flooring Estimator

  • Oct 2007 - Present

  Travelling widely throughout the Midlands, primarily to private customers’ homes, I measure for flooring, discuss the customer’s needs and advise them on appropriate flooring choices. I have an excellent technical understanding of the properties and behaviours of a variety of materials. I produce accurate floor plans and estimate the costs of flooring and accessories. I also answer customer queries, resolve complaints and provide training on flooring, estimating and sales for new and existing members of staff. Show less



Alliance & Leicester

• Financial Services
• 100 - 200 Employee

• FSA Regulated Loan Processor

  • Nov 2005 - Oct 2007

  As part of a team I provided an internal call handling service for customers, advising on payment protection and processing loan applications. As part of a team I provided an internal call handling service for customers, advising on payment protection and processing loan applications.



Furnitureland

• Coventry, United Kingdom

• Sales Representative

  • Feb 2005 - Nov 2005

  Selling solely furniture in-store, my role involved assisting customers by demonstrating products, listening to the customer’s needs, answering queries and advising on furniture purchases based on the customer’s specific requirements. Selling solely furniture in-store, my role involved assisting customers by demonstrating products, listening to the customer’s needs, answering queries and advising on furniture purchases based on the customer’s specific requirements.



Courts Furniture Store

• Coventry, United Kingdom

• Sales adviser and flooring estimator

  • Jan 2000 - Feb 2005

  Working across furniture and carpets and initially spending a percentage of my time as estimator (I was asked to work almost exclusively on sales based on my excellent sales record), my job role at Courts was varied and required me to draw on many different skills. When in-store I gathered a clear understanding of customers’ requirements. I also demonstrated and advised on furniture and carpet choices. I negotiated on prices, closed sales, and arranged delivery and fitting services. As with my sales role at Furnitureland I also handled the customer’s application for finance. Show less



The Stockroom Furniture and Carpets

• Coventry, United Kingdom

• Sales Adviser and Warehouse Manager

  • Jan 1989 - Jan 2000

  As with my position at Courts, my role at The Stockroom was varied. The Stockroom was a smaller, family run business and my time was split between sales and warehouse management. My sales role included advising, negotiating prices, closing sales, handling applications for finance, booking delivery and fitting and handling all after sales service issues. My warehouse role required me to liaise with suppliers, clients and delivery teams as well as supervise warehouse personnel and monitor stock. Show less