Experience

DocCentrics (trading as Adare SEC)

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Architect

  • Aug 2021 - Present

  Maintaining a landscape of a SaaS technology environment. Identify opportunities for new architectures to improve the products performance and capabilities to meet customer requirements and increased demand for the platform. Migrating existing monolith solutions into a decoupled microservice architecture, utilising AWS Cloud, container and message broker technologies. Work with customers to scope new requirements and solutions, turning requirements into new architectures and product backlogs.



Willmott Dixon

• United Kingdom
• Construction
• 700 & Above Employee

• Principal Developer

  • Mar 2020 - Aug 2021

  Being a technical leader for all things Software Development for Willmott Dixon. Contributing to technical roadmaps, solution architectures, new product design, scrum team backlogs and team technical discussions.Developing proof of concepts to solve business problems and recommending new technology solutions to improve existing products or scope opportunities for delivery of new services. Engage with the business to identify opportunities for the IT Team to solve problems and improve efficiencies, either through designing new solutions or producing roadmaps and populating backlogs for improvements to existing solutions.

• Full Stack Developer

  • Jan 2017 - Mar 2020

  Working in a scrum team providing solutions to a range of teams within Willmott Dixon, including Finance, Operations and HR. The majority of the products delivered are web based solutions, using an REST API back-end and Angular front-end, however other solutions include desktop, service and console solutions.As well as developing new products the role also entails the continual participation of business as usual tasks including supporting end users, developing new features for brown field projects, research and development and system enhancements to maintain performance and business value.All solutions are delivered using Agile Scrum and developed using TDD.



Gardiff EPOS

• United Kingdom
• Software Development
• 1 - 100 Employee

• Software Developer

  • Oct 2015 - Jan 2017

  Developing Gardiff's bespoke EPOS solutions using a range of technologies to provide the right solution to the right product. This involved desktop development, API integrations, web development and mobile development.The frameworks used in this role included c#, Entity Framework, Swift, Win Forms, WPF, AngularJS, MySql and Java.

• Senior Support Analyst

  • Jun 2015 - Oct 2015

  Working within a small team to support all end users with various EPOS issues, including software, and hardware. Preparing equipment for new system installations, as well as maintaining repair of faulty equipment from customer sites. Creating scripts for ICR's Etal API. Managing roll out of new software deployment for various end users, from small single site, to multi site deployment.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support

  • Jul 2014 - Jun 2015

  2nd line diagnostician for all incidents raised for a Fujitsu field based engineer to attend, identify parts required and provide work instructions for job completion.Provide 2nd line support to all field based engineers via telephone, or remote support softwareBe a technical specialist for specific products, championing new knowledge, and new processes. Identifying areas for service improvement and assist in implementation.

• Product Support Engineer

  • Oct 2013 - Jul 2014

  Supervising a team of 25 staff on a daily basis. Ensuring that service desk KPI's are met through delegation and time management, and where possible high impact issues are mitigated through necessary focus management. Providing staff training through one to one sessions, and group sessions. Creating new knowledge articles, and updating existing articles to ensure the service desk team are constantly informed of the customers systems. Managing monthly one to one sessions, to mentor and guide individuals through their career goals as well as provide necessary feedback on monthly performances. Dealing directly with the accounts team, and senior members of the customer with issues that arise from the customer, or the service desk.

• 1st Line Support Engineer

  • Jan 2011 - Oct 2013

  Dealing with daily technical problems for a major fast food brand, consisting of over 300 sites across UK & Ireland, as well as their above store level workers.