Executive Assistant, Admin & HR

• Jan 2023 - Present

Lifeline Coach

• Jun 2020 - Present

Online International Coaching company founded in 2020 by Aida Alonso who is a trained CTI Co-Active Coach® - the former CTI Coaches Training Institute and a ILS Certified Enneagram Coach® - both accredited by ICF® International Coaching Federation. Through Aida Alsa Coaching®, I help my clients in reaching their personal and professional ambitions. I guide my Coachees through a life-transformation process that will bring them closer to their goals and dreams, where they will discover, recognize and embrace the best version of themselves. Show less

Ad Interim Operations Manager Flying Blue

• Jun 2019 - Jun 2021

Steering a Team Lead team by establishing a good relation (work and trust) to improve the overall performance within set company policies to reach performance targets (such as service level, turnover and absenteeism). Recruiting, coaching, developing, managing and motivating the team members.Besides, supporting the Departmental Manager in creating lean operational processes and procedures, translating and implementing these across the responsible unit in such a way that performance is optimized and quality is assured. As the Operations Manager, I am coordinating the daily activities of the department, managing internal (improvement) projects and remain the first contact of the department for operational issues both internal and external parties.Direct reports: 9 Team LeadsIndirect reports: 90 FTE Show less

Team Lead KLM Social Media at Cygnific

• Mar 2015 - May 2019

Guarding the departmental Social Media targets and processes within my team of KLM Social Media agents. Creating well understood procedures and highly motivated and capable employees through which the client’s satisfaction can be maintained or improved and the departmental goals can be obtained. Safeguard operational targets by dividing the daily workload over the staff and if needed, adjust the daily activities and manpower based on the operation’s situation. Make deliberated decisions on issues that impact the operational targets and monitor agents performances in order to optimize performance of the team and by that, reach set goals. Train and coach agents to improve knowledge and quality of the individual and team. Provide support to agents by helping and answering questions regarding online reputation/engagement and support to other service centres. Monitor processes and procedures, signal and take action upon malfunctions and propose improvements. Conduct interviews with potential new agents together with HR. Experience with hiring, handling terminations and issuing disciplinary actions. Show less

Ad Interim Mentor KLM Social Media at Cygnific

• Oct 2014 - Feb 2015

Coaching Social Media agents in their daily contact with passengers on the KLM Facebook page in order to increase customer satisfaction and improving the quality of service plus helping the agents in their personal development.

Senior Customer Contact Representative KLM Social Media at Cygnific

• Sep 2012 - Sep 2014

Providing information, support and service in an effective and efficient way to passengers in order to improve customer satisfaction via the different Social Media channels.Monitoring the different Social Media channels in order to ensure that the online reputation of KLM stays in line with the desired brand position.

Customer Contact representative KLM Social Media at Cygnific

• Feb 2012 - Sep 2012

Providing information, support and service in an effective and efficient way to passengers in order to improve customer satisfaction via the different Social Media channels.Monitoring the different Social Media channels in order to ensure that the online reputation of KLM stays in line with the desired brand position.

Actress

• May 2017 - May 2017

Main role as Host in a production for Harver Talentpitch for the brand Rituals. My performance is being used for internet broadcast purposes as per June 2017. Main role as Host in a production for Harver Talentpitch for the brand Rituals. My performance is being used for internet broadcast purposes as per June 2017.

Cabin Crew

• Jan 2008 - Feb 2012

• Responsible for passengers’ safety, care and information. Performed all work relating to safety operations procedures and Ryanair sales and personal service duties. • Recruited, trained, supervised and mentored new staff related with airlines and crew. Tested yearly by the company (CRMS). • Responsible for passengers’ safety, care and information. Performed all work relating to safety operations procedures and Ryanair sales and personal service duties. • Recruited, trained, supervised and mentored new staff related with airlines and crew. Tested yearly by the company (CRMS).

Ticket Sales and Operations

• Nov 2005 - Oct 2007

Information Officer

• May 2004 - Oct 2005

Administration, promotion and touristic information. Administration, promotion and touristic information.

Information Officer

• Nov 2004 - Feb 2005

Promotion and tourist information desk. Through a foundation from Girona (Fundació 60), performed promotion and information about Barcelona, Girona and Costa Brava in the Touristic industry. Basically, focused on disable people. Promotion and tourist information desk. Through a foundation from Girona (Fundació 60), performed promotion and information about Barcelona, Girona and Costa Brava in the Touristic industry. Basically, focused on disable people.

Instructor, guidance counselor

• Sep 2002 - Jun 2004

• Monitor and entertainment for children. • Responsible, instructor. • Monitor and entertainment for children. • Responsible, instructor.

Administrative Assistant

• May 2003 - Nov 2003

Administrative Assistant and Secretary Administrative Assistant and Secretary

Senior Instructor

• May 1999 - Sep 2002

• Monitor and entertainment for children. • Responsible, instructor. • Monitor and entertainment for children. • Responsible, instructor.